Tuesday, October 7, 2025
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Grab, the Airport eCommerce platform, has crossed the mark of five million orders

airport

The US Airport eCommerce platform Grab delivered five million food orders, which have started crossing the milestone with the sale placement by the American Airlines App of the Dallas Fort Worth International Airport. The first airline partner that Grab got was American Airlines, while the DFW was the first Airport partner in this platform.

Grab serves a complete contactless order with payment to the operators for airport food and beverages. The service gets operated through the mobile marketplace through the Grab App with the order-at-table and kiosk services.

On a recent notice, Grab has introduced its customers with the touch-free order-at-table service technology at the DFW, which has also extended the marketplace solution along with the DFW market. The platform tends to provide travelers a shopping service on the DFWOrderNow.com without the need to download the Grab app.

The Grab Chief Experience Officer Jeff Livney announced their success-

“It’s fantastic to be able to announce that we’ve hit five million orders.” He further said, –

“Our goal has always been to enhance the airport experience by providing efficient and stress-free ways to order food and beverage, and we are pleased that Grab’s flexible solutions are helping our airport partners address additional challenges at this difficult time.”

A sense of optimism was evident in his expression, as he also added-

” With American Airlines being our first airline partner and DFW Airport, the first partner to launch Grab’s Marketplace, this is a great achievement for us all. It also demonstrates that a partnership approach and true collaboration, which are always important, can yield good commercial results even in such a tough market.”

On this matter, the EVP of Customer Experience and Revenue Management Ken Buchanan of the Dallas Fort Worth International Airport said:

“As the first airport partner of Grab, we are proud to see the five millionth order happen at DFW.” He also added- “Now more than ever we are working hard to enable as contactless an airport experience as possible. Through the recent expansion of our Grab program into retail and launch of DFWOrderNow.com, we look forward to serving more guests through our digital programs.”

Nestle purchases Meal Delivery platform Freshly

Delivery

Nestle purchases Freshly, a meal delivery platform, for $950 million. It is predicted to have possible earn-outs of $550 million to pursue the successful expansion of the business. In an auspicious press release on 30th October, Friday, the deal between Nestle and Freshly was signed and locked. From inner sources, it has been known that Nestle is prepared to launch this delivery platform in a new format and have greater plans for it.

In that press release, CEO of Nestle, Steve Presley said, “Freshly is an innovative, fast-growing, food-tech start-up, and adding them to the portfolio accelerates our ability to capitalize on the new realities in the U.S. food market and further positions Nestle to win in the future.” For some extra info, it is evident to know that Freshly is a well-known provider of chef-cooked, fresh meals to customers across the country since 2015.

In 2017, Nestle purchased a 16% share of the company to keep as an asset and examine the market. With this purchase, Freshly ignited the trail for the direct-to-customer meal delivery channel. The responses for this service are very encouraging, said by a Freshly official. Freshly is a company of repute for its infrastructure and analytics. Today Freshly is delivering one million meals weekly in 48 states. The sales are expected to rise to $430 million.

Even Freshly CEO Michael Wystrach said, “With Nestle, we will have access to resources, research and development and years of experience that can tap into catapult our growth plans and move closer to our goal of being in every household in America.” Freshly reveals its business platform, which is focusing on feeding company workforces in any location. The demand for this company’s services is soaring higher day-by-day.

Wystrach witnessed that the firm has a growth spike in demand from firms seeking ways to provide healthy and affordable food choices. He also said that they were all adapting to that current business, shifting their work perks to the virtual delivery options. During this pandemic situation, it has been very difficult to access fresh foods. It has become very challenging and costly. Freshly for business is helping to meet the ends.

Retail Ecommerce Ventures launches Pier 1 Imports Online Store

online store

Retail Ecommerce Ventures (REV) has officially launched Pier1 imports stores. It is a new build, customer-centric online shopping platform for home furnishings and accessories. Pier 1 is the first internet retailer of home furnishings. It is a 58 years old company which closed its brick-and-mortar store recently due to bankruptcy. Executive chairperson and co-founder of REV, Tai Lopez, said that innumerable people continued to cherish Pier 1 Imports.

This July, REV acquired the trademark rights, intellectual property rights, data rights, and various ecommerce related assets of Pier 1 for a price of $31 million. Lopez also commented, “At REV, we transform beloved brands like Pier 1 into the first online store of its kind positioned for robust growth.” REV also retained veteran buyers from Pier 1 to involve with vendors and regain the merchandise that Pier 1 once had.

Sources said that REV had hired Pier 1’s 15 buying, marketing, and customer-support officials. Shayan Zadeh, CEO of Pier 1, said, “Another top priority of REV is to bring the best-in-class ecommerce experience to Pier 1.” The relaunched Pier 1 platform is offering hundreds of familiar SKUs in categories like holiday and seasonal, furniture, pillows and cushions, dining and entertaining, etc.

The basic advantage of shifting to an ecommerce model is the freedom from the limitations of brick-and-mortar stores. Zadeh added that they were able to add that much SKUs as they explore a wide range of new potent offerings. REV has also hired veteran Pier 1 executive Brian Thompson to serve in the Pier 1’s online store as Chief Merchandising and Supply Chain Officer.

Earlier this month, Thompson had attended a Zoom meeting with hundreds of Pier 1 shoppers who asked him about their plans for the brands and their availability. Thompson said, “As someone who has spent most of his adult life with Pier 1, it was exciting to see the level of engagement on that meeting.” He also added that they were looking forward to taking this journey to a long stretch with their customers and investors.

Ecommerce platform of Channable authorizes Digital Marketing Agencies

ecommerce platform

Channable, a top-level global ecommerce platform provider, announces its expansion in North America to aggravate international ecommerce. Its aim is to provide online retailing platforms to US-based digital marketers, brands, and online retailers. The pandemic situation has influenced Channable to fuel ecommerce focusing on the U.S. market. Channable already partners with Philips, Maison MRKT, Upper Quadrant, and Carbon.

The platforms of Channable allow its clients to trade, sell, advertise, automate, and manage their commerce globally. Rob Van Nuenen, CEO of Channable, said, “With the evolution of our retail and growing customer demand for goods all over the globe, this move was a logical step for our expansion into the U.S.” Channable also works effortlessly with major ecommerce platforms like Shopify, Magneto, Lightspeed, and WooCommerce.

Nuenen also said, “U.S. digital marketers, brands and online retailers of all sizes are recognizing the opportunity of cross-border selling, especially during the holiday season.” Since Channable is an international company of good repute, clients rely on it to direct the nuances of sales on a global stage successfully. The company’s ecommerce platform works in various languages to meet the demands of its clients.

Maison MRKT joins Channable, making it its ecommerce marketing partner to focus on fashion, food, beverages, and accessories brands and also digital agencies. Maison MRKT is using Channable’s retail platform to offer clients high-ROI ecommerce campaigns. Maintaining a profit margin and helping its clients scale, the two agency’s partnership is becoming a crucial part of clients’ digital product distribution strategies.

Maison MRKT co-founder Lexi Nastos said that with the widespread closures of brick and mortars as a result of the pandemic, D2C and digital retails had taken center stage. She further said that Channable had been a vital part of their customer acquisition stack in 2020 as it empowered their clients to sell, advertise, market, and track their sales effectively. Channable also assures high performance and high-converting ad units.

Reprise starts ‘Reprise Commerce’, a global ecommerce unit

global ecommerce unit

Reprise is a global performance marketing agency of IPG Mediabrands, which has launched ‘Reprise Commerce’, a global ecommerce unit. Reprise Commerce adjoins Reprise’s ecommerce media capabilities with the skilled retail expertise which has been adding over the past year. This new platform provides clients with holistic offers for doing ecommerce. It will extend to supply chain and operations, designing strategies with customer experience.

Reprise Commerce will design and executes customer-based strategies from the initial consultation to activation. Reprise Global CEO Dimitri Maex said, “We’ve gone on a real hiring spree. We have recruited platform alumni like Will Margaritis (ex-Amazon), Ritika Gupta (ex-Lazada), ecommerce agency veterans Todd Bowman and Neilson Hall, who have worked at both retailers and agencies.”

Maex further commented that this step referred that our clients would get the best of both worlds and did not have to consider ecommerce as a separate silo. This means that we can optimize their ecommerce investments efficiently between ecommerce platforms and the entire digital platform. The ‘Reprise Commerce’ comes during a situation of the pandemic, which influenced unplanned changes in consumer behavior.

The online market industry has witnessed drastic growth during these few months in spite of a 10.5% decline in U.S. sales. Depending on the online purchases of customers and the type of products they buy, it is important for the respective brands to be present in the customer flow. Will Margaritis, head of ecommerce, USA, said, “It’s very exciting to connect all the threads of ecommerce under one roof, and to join them with Mediabrands.”

Margaritis has also revealed that they have been able to increase their clients’ year over year ecommerce sales on average by 108%. Reports say that ecommerce has moved to the center in many categories, and this trend will endure. Daryl Lee, Mediabrands Global CEO, said that global ecommerce unit Reprise Commerce had the breadth of expertise and experience to provide the very best solutions to their clients’ ecommerce.

Admiring current pandemic situation, Amazon prepares for holiday sales

pandemic

Three months ago, Amazon, the world’s largest ecommerce retailer, reveals the highest profit in the 26-year history. The lockdown announced all over the USA prompted citizens to shift to online purchases through Amazon. Wall Street demanded a reply on whether Amazon can satisfy the magnified demands of customers during COVID-19 pandemic. Amazon.com Inc said that on Thursday they would announce its financial results.

During these crucial moments, Amazon has gained a lot, but it didn’t happen without any challenges. There was a time when Amazon confined its warehousing services to essential goods. Then the company decided to refurbish its operations in accordance with the COVID-19 precautions.  Having over 19,000 workers caught by the virus, many wanted the site to be closed. Customers were also getting slow deliveries.

Lots of comments and reviews with negative feedbacks have started coming. Experts and analysts have also started to assume whether Amazon can retrieve their old stage or not. Colin Sebastian, an analyst of Baird Equity Research, wanted to know that if Amazon can cope with such challenges of the pandemic when demands are rising with fourth-quarter holiday shopping. Amazon has replied to the analysts’ questions after its financial report.

Sebastian asked, “Do they have the logistics and delivery capacity to handle order volumes?” Even Michael Patcher of Wedbush Securities commented about recent warehousing constraints for certain larger items.  He said that “I think you’re going to have a disastrous fourth-quarter in items of demand overwhelming them once again.” But Amazon had worked hard to prevent the repetition of 2013 season when procrastination left customers without Christmas gifts.

Patcher also commented that they wanted us to start thinking ‘holiday’ before the crazy rush that would begin Black Friday. The company now maintains more deliveries in the house. This year they avail ‘Prime Day’ marketing which will allow shoppers to place orders early. The extra weeks may turn into additional sales. In spite of this pandemic, Analysts expect average revenue of $92.7 billion for the 3rd quarter, according to IBES data of Refinitiv.

Payoneer’s Green Channel is now available worldwide to connect the market with merchants

Payoneer

Payoneer, the famous digital payment platform, has announced great news for its users. This digital payment platform empowers businesses around the world. Now the Green channel of Payoneer has gone global.

Payoneer’s Green channel is a matching and onboarding program which connects top trusted merchants with the market. This service helps both the sellers and businesses. Green channel helps businesses by bringing high-quality cross-border sellers while helps those sellers to expand their market quickly. Basically, it connects trusted sellers with trusted businesses to build a trusted ecosystem.

Adam Cohen, General Manager of Payoneer, said that “Payoneer’s infrastructure is built to power marketplaces and enterprises to conduct businesses globally and securely as they do locally, that is what Green channel is all about. We have a comprehensive view of any seller’s activity across multiple platforms through which we can identify trusted sellers.”

Now the Green channel has become globally known. It will connect sellers and marketplaces all over the world, including Asia, Latin America, Europe, North America, and the Middle East. The Authority has announced that, so far, 28 marketplaces have become part of the Green Channel program.

Payoneer has a unique system of fraud detection, which they use in Green channel service to provide a secure environment to the sellers. Wayfair, one of the largest international e-commerce destinations for the home, has announced its partnership with Payoneer to find high-quality suppliers. Senior Manager of Wayfair, Michael Zhang, has said that “We look forward to expanding our efforts with Payoneer and we are excited about this’’.

Payoneer believes in going far in business with help from each other. They have mentioned that the launching of the Green channel will fulfill their dreams. Clients have already given positive responses to this new launch. The Payoneer authority has a lot of hope with their new service.

Online sales of household and pet care may increase by $56.4bn dollars globally by 2025

online sales

Ecommerce presently accounts for 19.2% of pet care and household chain retail sales globally. And will increase up to 26.9% by 2025. Among them, JD.com, Alibaba, and Amazon will grow the fastest. On the other hand, Zooplus and PetSmart will evidence the strongest growth as online-focused pet specialists.

Shifting consumer habits toward in-home and online consumption further accelerates this shift in online sales. Amazon sales in this list will increase by 11% to touch $27.2bn in sales. In the case of Alibaba and DJ.com, it will increase by +12.9% and +13.8% to reach $25.5bn and $13.7bn, respectively. However, Walmart is hoped to become the global market leader with a growth of 2.8% to reach $37.6bn.

Similarly, the dedicated pet care retailer PetSmart will increase by +10.5% to reach $20bn. And Zooplus is predicted to increase by +10% to $2.5bn. These two will undergo strong growth with Pet Smart’s online platform Chewy.com including 1.6 million net active customers by 2020.

Senior Retail Insight Analyst at Edge by Ascemtial, Florence Wright said, “In terms of market outlook, the US (1.9%) is set to experience the third biggest uplift in household and pet care sale between pre and post-COVID-19 growth rates in 2020, behind China (4.2%) and Germany (2.9%)”. He also added, “big ecommerce players” like JD.com, Amazon, and Alibaba accelerating their pet care offerings.

Retail Insight Analysts made some additional predictions for the upcoming online sales of these sectors post COVID-19. Ecommerce sales growth is up for compromising store-based retail. Their growth rate is predicted as 3.5% from 2020-2025, i.e., below the 13% forecast for the ecommerce growth. Also, the total pet supply sale on Amazon US grew 38.2% YoY within early 2020. The Edge by Ascential’s Market Share reports the Amazon US has been reaching $3.9bn weekly sales. And the sales mostly increased during w/c 15 March hiking at $206.1m as an outcome of stockpiling. They reached their highest sales of $931m by 2 August ’20.

Tech Company Brex has launched ‘Instant Payouts’ for ecommerce firms

tech company

Online business owners can find it a little difficult between coordinating a sale and reaping a profit. Sometimes, difficulties like this arise during ecommerce. A US-based tech company, Brex, brings a new product that can help in order to give financial services. This company has revealed an Instant Payouts service. The feature helps the ecommerce sellers to maintain an easy flow of their transactions.

Brex is a company that is headquartered in San Francisco has launched this service on 27th October. The Instant Payouts features a lot of advantages in ecommerce’s money flow. This service enables e-businesses to access the revenues that have earned immediately. It also diminishes the long waits for weeks for the money to roll on Amazon, Shopify, and other platforms.

The service that Brex has launched is soon to be expanded to other online sales platforms apart from Amazon. Brex fits a criterion that the businesses willing to use their services must be a US-based seller on Amazon. For a 1.5% fee, Brex customers can be able to access their sales revenue instantly. By contrast, businessmen may typically have to wait for 2 weeks before the money gets credited to their accounts.

Brex co-CEO Henrique Dubugras said in a press release, “We built to break down necessary barriers to growth.” He further said, “A big problem small business owners face is weak access to cash flow when they most need it.” Amazon or Shopify sellers often experience a month-long gap between hitting sales and being credited with their money in their accounts. ‘Instant Payouts’ service of the tech company curtails the duration of getting credited.

Apart from this service, Brex is also beefing about its reward programs that are pointed at the ecommerce sector. Within these revamped provisions, Brex said in a press release that its ecommerce customers could earn 1.5X points on digital ads, 8X on rideshare, 5X on travel, and 4X on restaurants.

Google decided to invest money in Tokopedia

invests money

Google has announced a money investment in Tokopedia. It is an Indonesian online market that connects sellers with customers. Google has agreed to invest $350 million dollars in Tokopedia. The online marketplace is a very popular unit in Indonesia that contributes over 1% of the country’s economic growth. To be precise, the fact is Google did not purchase the platform. It just invests money that adds to the billion dollars investment done by SoftBank and Alibaba.

Apart from Google, SoftBank, and Alibaba, Sequoia Capital has also invested in Tokopedia. It is a Silicon Valley Venture capital. Sequoia Capital had already invested in many companies like Apple, Google, Oracle, Nvidia, Yahoo, and PayPal. ‘Toko’ is an Indonesian word which means ‘shop’. Tokopedia helps 7 million merchants in Indonesia to run trade and commerce with 90 million consumers every month.

Tokopedia also provides financial technology (FinTech) products like digital wallets, investments, and business loans. According to Wikipedia, Tokopedia offers a free C2C business platform for merchants and buyers. This marketplace helps merchants to reach a maximum number of consumers than other places. There are also official stores for famous brands to carry out their B2C business.

After the ecommerce giants invest money, the ecommerce of Tokopedia is expected to touch the $65 billion dollar category by 2022. Tokopedia is already using Google Cloud for efficient pick-up and delivery services. Tokopedia uses the Geolocation API to get the accurate location of the user. With the customer’s allowance, it picks up the current position by giving a pin along with the address in Google Maps. The customer can then assure displayed address with their location.

Bloomsberg News reported, “Google and Temasek Holdings Pte have agreed to invest about $350 million in PT Tokopedia.” People familiar with the matter said, “A major cash infusion that will bankroll the Indonesian online mall’s post-Covid-19 expansion.” Yet Google hasn’t commented on the matter or shared what the end goal is for the investment. Well, it can result in a major competing future in the online marketplace.

GroupM Premium Supplies aggravates their provision with videos in the US

provision

A media investment group of WPP, GroupM announced that it had maximized the global premium supplies with video in the US. GroupM Premium Supply (GPS) was established in 2017 as the first auditable programmatic premium supply marketplace. Being present in 10+ global markets, this group allows end-to-end visibility of all marketing. In order to expand the provision with videos, GroupM ties up with SpotX as a programmatic video exchange partner.

GPS connects GroupM clients straight to high-quality publishers to assist programmatic buying objectives. Its aim is also to curtail the 15% unknown delta detailed in May’s UK ISBA study. Together with the end-to-end visibility, these partnerships assure that GroupM will provide an engaging, effective, and brand-safe environment for clients’ programmatic campaigns. It also provides good pricing, reduced technology costs, and operational simplicity for their commerce teams in many DSPs.

Andrew Meaden, Head of Investment Strategy, said, “GroupM Premium Supply allows clients to leverage our scale in a biddable environment. At the same time, ensuring they’re accessing only the best possible publisher inventory in each market. This is exactly what the industry has been calling out for.” The GPS extension into videos with SpotX will experience unique programmatic solutions for GPS clients.

The partnership with SpotX will help GroupM to offer its clients direct access to premium publisher inventory beyond linear television. GroupM’s managing partner and programmatic investment lead, Esra Bacher said, “As viewership dramatically increases in streaming video, we have chosen to partner with SpotX due to their strong relationships with the supply-side of the video ecosystem.”

The agreement made by GroupM and SpotX is a portion of the growing industry trend around supply-path optimization (SPO). This partnership will also bring a successful global partnership with Index Exchange that aims at display media. Sean Buckley, COO of SpotX said that they were happy to partner with GroupM for increasing provisions with videos and continue to scale the digital video ecosystem.

Shopify is thriving like a bonfire in the middle of the pandemic

middle of the pandemic

A competitor of ecommerce giant ‘Amazon’, Shopify is a Canadian ecommerce platform that is becoming a beneficiary of crisis. Many established companies in the US are forced to rely upon ecommerce. Shopify permits you to create an ecommerce site of your own in just a few clicks. Shopify is already filled with millions of stores in 2019. And the epidemic has made it more popular.

In the middle of the pandemic, Shopify is turning one of the biggest giants of ecommerce, thus will give hard competition to Amazon. The Shopify chief, Harley Finkelstein said to AFP, “The world of commerce as we imagined it in 2030 has become a tangible reality in 2020.” He further said to AFP, “The COVID-19 epidemic has accelerated the growth of ecommerce irreversibly.”

Data reveals that during the 2nd quarter, the number of stores created via Shopify has been increased by 71% compared to the previous year.  Ecommerce has grown widely during this time and the sales of ecommerce giants are growing rapidly. Many brands and shop-owners that do not have an online store have been fighting on the internet during the epidemic. Lots of business owners are forced to shift to e-stores by closing their shops.

Tariq Al-Barwani is one of the sufferers during this pandemic. He opened an online store on ‘Shopify’ by closing his Plenty tea café in May. He was able to open the store with the support of a program launched by the municipality to help smaller businesses that have been affected by the crisis. He says, “It took a week. It is easy to understand the issue if you become familiar with the use of the internet.”

The stores registered on ‘Shopify’ are very user-friendly, increased from 150,000 in 2014 to more than millions in 179 countries. Shopify is also becoming a viable alternative to Amazon. Chris Sylvester, an ecommerce expert admits, “Shopify is indeed a wonderful company.” Although, Al-Barwani has confirmed that the sales of his store exceeded his expectations in the middle of the pandemic.

Google Shopping brings you good bargains in this year’s holidays

Google Shopping

Google Shopping has some new features launched by Google. The features bring you effective price comparisons and best deal notifications. Thus the Google Shopping will assist you in finding good prices for your things. The features will also ease the local shopping by informing about curbside pickup options and the availability of products. Shoppers will get a great advantage from this kind of feature.

Now, during this holiday season, Google has announced that it would be going to add price insights, deal alerts, and comparison tools for better results. Research tells that most ecommerce platforms have ‘steal’ deals for the holiday season. But all the deals are as attractive as they look. Google will allow you to differentiate good and bad ones with its new tools.

When someone searches a product on Google, it will show graphical representations of the current price of products compared to other prices all over the tab. Thus you can understand the trends of prices of a particular product in various platforms. Google can also give you insights into future trends. Google Shopping has been used by millions to understand the accurate price structure of their desired products.

The data provided by Google will help you determine whether you have to wait a little longer to buy or not. If you decide to wait, then you can get active tracking updates and deal alerts by activating price tracking. To do this, you gave to login to your Google account and get access to the ‘My Activity’ tab on your Google account. You can see a list of all the products you are looking for.

The Google Shopping page can show you prices with purchase options from innumerable stores, both local and online. Also, you can compare the prices of different stores. Google will also launch the curbside and in-store pickup facility in a few days. For now, this feature is only available in the US. It will start eventually in other countries eventually.

Interview w/ Mark William Lewis, founder and CTO of Netalico Commerce on new eCommerce trends, capitalising on opportunities and more!

The COVID pandemic has made e-commerce more significant than ever. Team eCommerce Next interviewed Mr. Mark William Lewis, founder, and CTO of Netalico Commerce to get more insights on the evolution and new trends of the eCommerce market. Following is our interview with him:

Would eCommerce have seen a significant boom in 2020, without the repercussions arising from COVID19?

I think 2020 would have seen normal linear eCommerce growth if not for COVID19. Because of shutdowns and drastic alterations to daily life, we saw more like hockey stick growth, which would not have been likely if it hadn’t been for the unprecedented events over the past few months. 

How do you predict the eCommerce market will shift and evolve in the final quarter of 2020?

In general, the retail market is getting back a little bit of its normalcy, and fewer people are being forced to shop online if they don’t want to. But due to ongoing restrictions and rules about mask-wearing, I think people will still be more hesitant to resume their regular in-store shopping. The holiday shopping season is usually trademarked by large crowds jammed into shopping malls and stores, and I think we’ll see an unprecedented shift to eCommerce for the holiday shopping season as people will be very hesitant to shop in person in those conditions.   

How can entrepreneurs and SMB owners capitalize on the eCommerce boom and ensure a strong, successful presence in 2021?

I think going into 2021 there will still be a tendency towards online shopping rather than in-store purchasing until a vaccine for COVID19 has widespread availability. Until people feel almost completely safe to walk in public indoor spaces, consumer behavior will continue to trend towards online shopping. eCommerce merchants can continue to capitalize on this by acquiring new customers and providing them with a superior ecommerce experience and getting them used to an online experience that they can continue to enjoy even when things are back to closer to normal. Any businesses who aren’t online already, or whose online presence is subpar, should prioritize creating or improving their website.

What trends and technological advancements do you see having the most notable impact on the field of eCommerce?

As fulfillment and shipping providers have struggled to keep up with the sudden growth in eCommerce I think there will be a lot of innovation and growth in that space. AI will also play a bigger and bigger role in advertising, profiling customers, and product recommendations so that a potential customer sees the most relevant products to them.

The growth of SaaS eCommerce platforms like Shopify and BigCommerce have also made it easier than ever for small businesses with little to no technical know-how to launch their own website. Because of this, we expect the accessibility and ease of shopping online will continue to grow and the user experience to continually improve.

Amazon Prime and Walmart+ are currently the top players in online retail. How will their competing influence shape the eCommerce industry moving forward, especially as stores become more digitally integrated?

I think a lot of merchants will continue to partner with Amazon and Walmart marketplaces, but also try to maintain more of their own independence. Particularly earlier this year when Amazon started prioritizing their own deliveries over other merchants’, that scared merchants and showed them how dependent they were on Amazon.

Overall, the top players will continue to set customers’ expectations for how eCommerce should operate. We’ve already seen this with Amazon’s free 2-day shipping creating an expectation among shoppers that shipping should always be free and fast. But direct-to-consumer brands especially have an opportunity to tell their brand story and connect with their customers in personal ways that the big eCom machines can’t, and we think customers will always appreciate that.

Are there any other eCommerce trends you’ve seen that we haven’t discussed that will shape the future of shopping in the U.S.?

It’s less talked about, but a big trend is the B2B ecommerce market continuing to grow at a rapid pace, as so many old wholesalers are trying to modernize their systems and get online. 

We’ve also seen growth in subscriptions for consumable products, which helps shoppers by making sure they have a supply of what they need without having to think about it, and provides retailers with recurring revenue and higher customer lifetime revenue.

About Mark

Mark brings with him over 15 years of web development expertise and over 8 years of eCommerce development experience working with Magento, Shopify, and WordPress design. Prior to founding Netalico, Mark worked for multiple web development agencies, startups, Hewlett Packard and NASA.

About Netalico Commerce

Netalico is a hands-on, merchant-focused eCommerce development agency that helps Magento, Shopify, and BigCommerce merchants build, maintain, optimize, and grow their online stores through smart, scalable code; data-driven, conversion-focused design; and quick, personal support. We’re people and partners, not just another vendor.

Interview with Karen Tyndall, Director of Customer Solutions at GlobalTranz

Retailers have been facing quite a few challenges with the shopping season and COVID-19 impact. Team eCommerce Next interviewed Ms. Karen Tyndall, Director of Customer Solutions at GlobalTranz to get more insights on the topic. Following is our interview with her:

As many retailers shift their channel and delivery strategies, what common challenges are they seeing?

This peak shipping season, shippers are navigating the perfect storm of market conditions. Surging e-commerce orders, a tight truckload and LTL capacity, higher delivery surcharges and overwhelmed parcel carriers are all factors that retailers have to contend with during a holiday shopping season that will feel very different from past years.

As e-commerce continues to surge with earlier than usual holiday promotions, Amazon Prime Day and a cautious consumer population remaining home, brands are prioritizing customer delivery experience. Ensuring a seamless delivery process can have a lasting impact on profitability, customer loyalty and the health of a brand.

In a recent survey of supply chain decision-makers by GlobalTranz, 64 percent of respondents reported having dealt with more late or failed delivery in the last six months than what is typical. To combat this, retailers are investing in new delivery solutions and looking for transportation partnerships to alleviate delivery pain points.

How are you partnering with retailers to solve final mile delivery?

Delivery is now an essential brand touchpoint in the consumer buying experience today. The e-commerce boom of the last several months has only increased demand for ensuring packages arrive on time. 6 in 10 supply chain decision-makers reported in our recent survey that they’ve experienced an increase of customers wanting last-mile delivery solutions. Meaning that they want their order delivered right to their door. As more retailers ship directly to consumers, they need to rethink how they’re interfacing with them.

There’s also demand for expanded “white glove” services that go beyond delivering a package at the doorstep. For larger items, such as furniture or exercise equipment, this means managing the in-home installation experience or haul away. Retailers have to trust their transportation partners to deliver a brand experience that is commensurate with their customers’ expectations.

As an example, we worked with an exercise equipment company in the early stages of home lockdowns to shift their delivery model. Prior to the pandemic, they sold and delivered their products directly to gyms as bulk orders. With people under stay at home orders, the company saw a massive spike in requests for residential deliveries. We helped them design and implement a new delivery strategy that enabled them to meet this shift in demand for their product and manage beyond doorstep delivery to install their product into a person’s home.

What kind services or solutions are you providing to your shipper customers?

To meet new customer needs, we’ve launched new Final Mile and White Glove delivery services to ensure shipments are delivered on-time, on-brand and in-budget. Our Pop Up Fleet solution offers an alternative for high-volume shippers in need of pre-set rates and locked in capacity.

We’ve partnered with our customers to manage the shift to e-commerce for the past several years, but the events of the pandemic accelerated the need for a lot of these solutions. We launched our Doorstep Delivery solution to manage the huge spike that retailers have experienced in home delivery due to the fact that the parcel networks are backed up and, in some cases, rejecting parcels.

An often-overlooked piece of the e-commerce boom is reverse logistics. Returns can be a costly expense for shippers, and the process is further complicated if it involves large items such as furniture. All the same, shippers have to prepare to manage returns, and GlobalTranz offers integrated reverse logistics capability to make handling returns easier.

How have the past several months positioned companies to meet demand during peak shipping season?

At the start of the pandemic, retailers of all sizes quickly pivoted their strategies to both reach new customers and deliver their products more efficiently. From our survey of supply chain decision-makers, 65% reported adopting a successful omnichannel strategy to reach consumers from a multichannel approach.

We expect that retailers that made shifts in their channel and supply chain strategies will be well positioned to capitalize on what’s expected to be a record online holiday shopping season. At the same time, the rapid changes in supply chain strategy, whether reallocation of warehouses and fulfillment centers or expanded e-commerce offerings, have forced many retailers to operate under many unknowns. Those that can manage this risk through visibility throughout their supply chain will be able to continue to pivot in the changing environment and meet their customers’ needs.

How does COVID continue to impact final mile delivery?

The pandemic environment continues to drive a higher level of residential deliveries than what shippers are used to seeing. Final mile has always been part of future plans for many shippers, but retailers have been forced to quickly implement and troubleshoot new processes at scale. Eliminating or at least reducing delays is the priority, but delivery on customer expectations in terms of providing real-time updates and added delivery services are also top of mind.

Long-term, how do you see this spike in e-commerce demand impacting delivery strategy and investment in new solutions like final mile going forward?

Prior to 2020, many companies had already made significant investments in e-commerce and were planning for continued growth. The pandemic accelerated the growth of e-commerce and we can expect online shopping to continue to grow in 2021.

For context, consumer e-commerce sales expanded more than 30% between the first and second quarter of 2020. As a result, by October of this year, online spending had already exceeded total online spending in all of 2019. We don’t expect that spike to disappear even with physical retail locations reopening, as many consumers have adopted and become accustomed to new buying habits.

That said, there are still issues to solve within supply chain networks and rethinking the delivery experience. With the heightened focus around e-commerce this year, we’ll see retailers prioritizing their supply chain strategy around e-commerce much more.

What can retailers do to plan around fluctuating consumer demand going forward?

Companies across all industries have been focused on meeting their immediate needs in the current environment, which has largely meant getting their products to the end-user on time. In many respects, the pandemic motivated companies to further invest in getting their products closer to the customer, whether that means warehouse space closer to population centers or reshoring their supply chains. For retailers in particular, we’ve seen a trend of using their stores as fulfillment centers to offset the need for space in a separate facility.

 Supply chain optimization software is making a huge difference for businesses as they look for more visibility across their supply chain. If a company is able to integrate and view all the data in one place through a transportation management system it creates a lot more visibility in their supply chains so that they can think holistically about their needs and adapt accordingly. The investment in digital tools that provide the data and insight that allows for customization around supply chain operations is significant as resiliency takes on greater importance in a post-COVID-19 world.

About GlobalTranz

GlobalTranz is a full-service third-party logistics provider, bringing award-winning customer service, exceptional industry expertise and market-leading technology to shippers, carriers, and logistics service providers (LSP). GlobalTranz’s people- powered approach combined with comprehensive, relationship-driven support provides shippers of all sizes with fast and reliable, multi-modal transportation services as well as strategic supply chain solutions – enabling them to optimize efficiency and deliver on business goals. Leveraging its extensive independent agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 1 million product users and 25,000 shippers. In 2020, Transport Topics named GlobalTranz #9 on their list of Top 10 largest freight brokerage firms in the U.S., and Inbound Logistics ranked GlobalTranz as #4 on their list of Top 10 3PL Providers.

US ecommerce channel may experience about 40% jump in ad expenditure

ecommerce channel

It has been estimated that by the end of this year, US digital ad expenses may experience a leap of 40%. Marketers agree to spend about $17.37 billion on advertising on ecommerce sites and apps. Compared to 2019, ad spending on ecommerce properties rises by 38.8% this year. It has also been expected the ecommerce channel advertising will represent 12.2% of US digital advertisement spending.

Andrew Lipsman, senior analyst eMarketer of Insider Intelligence, said, “Ecommerce channel ads are gaining popularity as brands realize the value of targeting prospects exhibiting purchase intent within the large ecommerce marketplaces.” Some reports also say that while Amazon has become an ad platform, other ecommerce giants are making more aggressive moves. The trend has been accelerated only by the pandemic as most consumers are reliable on ecommerce.

Known as retail media advertising, this ecommerce channel advertising is advertising done digitally that is shown in websites and apps. Nicole Perrin, another analyst eMarketer of Insider Intelligence, said that this type of advertising had benefited hugely from the pandemic-shaken changes of ecommerce. He further said that many disruptive forces in the digital media world were also driving more money to Amazon, Walmart, and their competitor in the space.

Amazon is still now the largest platform that will earn $13.18 billion in ecommerce ad revenues. This represents 75.7% of overall ecommerce ad spending and 90.6% of Amazon’s net US digital ad revenues. It will maintain its domination in the ecommerce advertising field, intends to touch 77% of the market by 2022. Walmart is also expected to grow its share in the market.

Walmart’s net ecommerce channel ad revenue will reach $849.4 million this year. Walmart will represent 4.9% of total US ecommerce ad expenditures. It is expected to reach 7% by 2022. Apart from Amazon and Walmart, there are also other ecommerce giants that are also expected to increase their shares. eBay’s ecommerce ad revenues will reach $328.3 million, which is 30.3% share. Etsy’s ecommerce ad spending is also probable to reach $133.2 million, up to 69.8% share.

DMS chalks out ecommerce growth trends for advertisers

ecommerce growth trends

Digital Media Solutions. Inc. (DMS) is an innovative global solutions provider that provides digital performance advertising. DMS reveals important promotional strategies to ignite ecommerce growth during the holidays. While advertisers agree to give efforts on engagement and sales, DMS comes with a collection of insightful thoughts and strategies. DMS organized and made a collection of articles in the form of eBooks, which covers a variety of tips and strategies.

The eBooks published by DMS has- a) consumer behavior brands’ leverage to elevate ecommerce sales in 2020, b) How to evolve ecommerce advertising strategies to parallel with consumer demands, c) Preparation for 2020 holiday season during the COVID-19 pandemic, d) Influencing shopping trends to uphold ecommerce sales. DMS believes that this year the ecommerce growth trends may increase to a great percentage.

Executive vice president of DMS, Lily Trevisanut, said, “We believe the 2020 holiday season promises to be unlike any other, but in order to truly capitalize on this year’s opportunities, ecommerce brands cannot only rely on past strategies.” Ecommerce sales were elevated by 44% during the 2nd quarter compared to the previous year. This year is expected to end up with an overall rise of 32.4% in ecommerce sales.

DMS also incites advertisers to bond with their audiences by demonstrating how to understand what consumers want and need this year. Trevisanut also said that advertising must reflect the mindsets and sentiments of the consumers. She also added, “Brands must show that they understand how consumers are feeling, what they’re hoping for and what they’re missing.” DMS is extensively potent to identify current ecommerce growth trends accurately.

DMS leverages its proprietary first-party consumer data so that it can understand trends and changing patterns of customer values. It has a strong reputation for helping brands by identifying strategic digital advertising opportunities to connect with consumers. DMS constantly navigate changes in the marketplace and make recommendations and solutions accordingly, which are very effective.

Amazon declared a logistics investment of $100M in Mexico

logistics investment

Amazon Inc has announced an investment of $100 million in logistics in Mexico. They are opening new warehouses in Mexico. They are establishing its first shipping centers in the Mexico suburban areas. Thus the populous city can get faster deliveries. Amazon has decided this logistics investment thrive their business throughout the southern USA. They chose Mexico so that during this pandemic, they can grow their ecommerce status a bit higher.

The newly chosen sites have two fulfillment centers designed by Amazon. One center is near the northern part of Monterrey, and the other one is near the central part of Guadalajara. Amazon also built a support building in the state of Mexico, outside Mexico City. The fulfillment centers are used to store customer’s products in Amazon warehouses. The support center is obviously for helping Amazon’s customers.

Amazon has also opened 12 delivery stations. Thus they make a total of 27 stations all over the country. Amazon officials said, “The constructions of a solid infrastructure network allow the company to stay closer than ever to clients, and thanks to that, it’s possible to offer fast deliveries.” The ecommerce survey data is saying that shopping sites like Amazon are climbing the top very fast during this pandemic situation.

Monterrey and Guadalajara are the two major metropolitan zones in the country after Mexico City. In the USA, Amazon is running five fulfillment centers, two supporting buildings, and two classification centers in Mexico. Amazon launched its market in Mexico in 2015. The logistics investment of $100M done by Amazon should bore fruit if the consumers of the Mexico area respond widely.

Amazon said that the new facilities established by them have an area of 742,710 square feet, and it creates 1500 direct and indirect jobs. Enrique Alfaro, the governor of Jalisco, said, “The new local warehouse will help more small and medium-sized businesses ship their product faster and inexpensively. Amazon is also trying to turn every stone to make inroads in Brazil, where it has opened its most recent and biggest fulfillment center.

YouTube tops the free streaming services as maximum Canadians voted it during COVID-19

free streaming services

YouTube has been one of the most visited free streaming services during the COVID-19 pandemic. At least 8 of 10 Canadians have been spending their time using streaming free streaming services.  Statistics Canada says that 46% of Canadians have elevated their usage of YouTube. Canadians have also increased the use of free information services and online education services since the lockdown due to the pandemic started.

The teenagers are crazier about online streaming. Almost 70% of young Canadians between the age-group of 15-34 paved the way by increasing their usage of online video streaming. Apart from this, above 41% of people told Statistics Canada that they have been spending more time on social media than usual during this pandemic. But only 3% have reported spending less time on them.

According to Statistics Canada, even 57% of young citizens of Canada are most likely to have increased their involvement in social media and messaging services. Senior citizens aging 60+, which is just 18% of the population, are least likely to do so. This increased time of Canadians also created an effect in the economic dimension. During this pandemic, people have also raised a toast on the financial structure of Canada.

At least 44% of Canadians told surveyors that they had spent more money on electronic gadgets during this time. The spending money on smartphones and spending time on streaming services has risen in parallel. Spending on smartphones rose to 40%, and on streaming services rose to 42%. The free streaming services have also offered delighting offers to their viewers, which also helped the purpose.

Ecommerce experts said, “These results are also reflecting in retail sales figures which show that retail ecommerce sales are up by almost 2/3rd year over year in July.” Besides, this increased time has also increased the possibility of experiencing cyber-security incidents. At least 42% of Canadians have faced a cyber-security incident like phishing attacks, malware, fraud, and hacked accounts.

Allbird takes a fresh step into apparel

Allbird takes a fresh step into apparel

Allbirds now have expanded themselves outside the foot ware space and launching their apparel collection. Their last month’s report shows a raise of $100 million in an E funding series, which they noted, to invest in new product categories for the expansion of international and brick-and-mortar.

Their introductory collection comes with a T-shirt, wool jumper, wool cardigan, and a puffer jacket. All four products came in multiple colors, and prices range between $50-$250. The TrinoXO tees are for $48; the wool jumpers are for $135, the wool cardi at $145, and the Trino Puffer for $250.

After a few months, with the debut of their first performance running shoes, this new apparel category got added. To do something different out of their core of casual footwear, they cherished the future vision with carbon-neutral products with better materials and less requirement for washing.

On this matter, the company remarked that they had known from the very beginning that their vision having evolved sense environmentalism was much extensive.

They further said, “And as the chasm between disposable fast fashion and utilitarian basics has grown, the fashion industry has clung to the same outdated methods that continue to drive excessive carbon emissions, soil depletion, and synthetic waste. So we asked ourselves, why couldn’t we give people clothes they’ll love and simply make them better?”

It highlights their vision towards futuristic creations.

The time of entering into apparel is pretty doubtful, especially when many companies have already disclosed their bankruptcy before the pandemic. The situation became worse for the U.S. apparel retailers with crushed apparel sales due to the pandemic.

Though the possibilities can not be ignored, many of the athletic retailers who sell athleisure have met profit due to consumer’s increased interest in comfortable clothing overwork wears. Many DTC brands have also met a lift over with the consumer’s tendency to shop from e-commerce sites rather than physical stores.