Yesterday, we reported about the fact that Indonesia has passed a new regulation that will ban the use of e-commerce on social media apps that are doing live streaming and other things to sell their products. Since this was hurting the local businesses, Indonesia said that they will have to do something to stop it and they did. Now, we know that businesses are free to leave Indonesia if they want but it is also a fact that Southeast Asia is a major market for them and Indonesia is one of the key sectors in this market.
We also know that TikTok was absolutely thriving in the e-commerce live streaming space before the ban came into effect and now its plans are essentially derailed because of these new regulations. It is worth noting that e-commerce is not banned in Indonesia but we can say that live-stream shopping and other ways of selling via social media is now banned and the main target is TikTok. An analyst at DBS Bank says about TikTok, “Even if it can secure a separate license to operate, operating as a standalone app may still be challenging. Given that most of its purchases are impulse buys, the need to log into a separate app might lead to a high drop-out rate”
Another analyst said, ″[Being a standalone app] could introduce significant friction for existing TikTok users, negatively impacting user experiences”. DBS Bank analyst adds that “Given that most [purchases on TikTok] are impulse buys, the need to log into a separate app might lead to a high drop-out rate.” Understanding the new regulations better, you should note that Indonesia does not want the social media platforms to become e-commerce stores in disguise of social media platforms which is why it has banned the use of e-commerce inside them. They are essentially saying that if you want to sell products, you can do so but you need to have a different app or platform for that. Since TikTok knows that it will be difficult for them to make people buy from a standalone TikTok Shop app, the company says they are “deeply concerned about [the] announcement”
We all know that starting any business is not an easy task but we also know that the times are changing and a lot of people are thinking about starting a new business as the old one is having some problems or they got bored of it. Talking about starting a new business, we all have a lot of ideas but the one that a lot of people have is starting a sticker business because of a few reasons such as its low cost of setting up as well as it is fun to run such a business as well.
If you are among those who also want to start a sticker business online then there are a few things that you must know. First of all, it is not as easy as simply printing the stickers and you start a business. You have to register for copyrights, decide on your printing material, make sure that you ship the stickers properly and a lot of other things as well. In this article, we will tell you all the different aspects that you need to take care of while starting your own custom sticker business in 2023.
How to start a sticker business in 2023?
As we mentioned earlier, there are a lot of different areas you need to navigate and nail down when you want to start any business, be it a sticker business or something else. Talking about a sticker business, we will tell you exactly what are the steps you need to take in order to start your own custom sticker business.
1. Decide your sticker style
When we talk about sticker printing, there is not only one type of sticker that is available in the market so the very first step in the sticker printing business is to decide which type of sticker will you print. It is worth noting that there are mainly three types of stickers and they are:
Now, it is worth noting that the paper stickers are the easiest to print as they require a very low cost and their machinery is also affordable but they also have a very low lifespan because we know that paper does not work well with water or other liquids which means that it will get damaged easily.
For polyester and vinyl, we know that vinyl works best with water and it is very long-lasting but the machines needed to make vinyl stickers are costlier. Having said that, the trend for vinyl stickers is currently at the top so we suggest you go for vinyl sticker printing only.
2. Understand your target audience
The next step after selecting which type of stickers you want to print is to understand your target audience. Basically, you need to figure out the audience who is going to buy your stickers. If you don’t do this then you will start your business and then figure out who you want to sell and you don’t want to be doing that.
For example, your target audience can be a work-from-home crowd who want stickers for their laptops or bags to show people that they work from home. This is how you can understand what your target audience is.
3. Design your stickers
Once you have figured out your target audience, you will obviously know what designs the stickers will have. So understanding your audience helps you nail this aspect of your business as well. We have seen that there are custom sticker businesses as well so you can ask for designs from your customers and then make sure that you print them.
4. Decide between in-house production or outsourcing
As we mentioned above, the custom sticker printing business is a costly one as the machinery to print stickers comes at a cost upfront but the fact that you can select between in-house products and outsourcing is a major benefit where you can decide not to get the machines and just outsource your orders to someone else who already runs a sticker business.
In our opinion, it is always better to outsource the orders if you don’t get more than 15-20 orders per day but once you know that outsourcing the stickers is not working for you then you can establish your own setup as well. The problem with setting up everything up front is that you don’t know if it will work or not and then you are stuck with all the money invested with zero returns.
5. Build a website and decide your pricing
Now, the next step in your sticker business is to build a website where your customers will come to order your stickers. Here, you can show them the designs you have available and then they can select their preferred design and order the stickers. We have seen that people start their business from Instagram or other social media platforms but we suggest you to make a website as it looks more professional and save you a lot of time and money in the long run.
After building a website, you need to decide the pricing of your stickers as well. You don’t want to be pricing the stickers too high but you don’t want to be selling them at a loss as well. So think of whatever pricing feels the right for you after taking into account all the costs associated with the business and make sure to keep a profit margin as well.
6. Select a shipping method and prepare a return/refund policy
After pricing your stickers, you need to ship them to your customers as well so decide if you want to ship them with a courier partner or if you want to use some other delivery service. Also, you need to prepare and publish a return or refund policy for your business. In the sticker business, we have seen that people usually offer refunds only as no returns are accepted due to the nature of this product.
7. Promote your business
Now that you have everything set up for your business, you need to sell your stickers so that you get actual orders and use all the systems that you have created. For that, you need to promote your business because how will someone know you have started a new business unless you tell everyone about it.
Don’t hesitate to promote your business as much as possible and you can use organic as well as paid means such as ads. If you already have a thriving follower count on social media then you can do this organically and once your business grows, you can then start paid promotions as well.
As a means of promotion, you can go to some events and give away free stickers so that the people who apply them on their laptops or other items will get to know the quality of your stickers and order them if they like what they see.
All in all, it is worth noting that the sticker business is a very lucrative one if you know how to run it properly and the best part about this business is that you can outsource almost everything and just count the cash that is coming your way. The main thing in this business is to be ahead of the trend and design stickers that stand out of the rest and market them so that people get to buy them.
PO system stands for Purchase Order system and it is basically a system which is used to make sure that businesses can keep track of all the orders they have created and the invoices they have generated to be paid to the vendors. Small as well as medium-sized businesses need to use the Purchase Order system in order to streamline the process of tracking and documenting all the orders.
With the help of a PO system, small businesses can forecast the demand and make orders to the vendors based on the recommendations given by the system. A PO system also helps avoid fraudulent activities as it keeps track of each and everything so that nothing can be undocumented during the process.
Nowadays, it is not mandatory to have PO systems inside your own factory or warehouse as the systems are now cloud-based as well which means you just need to take a subscription from a good PO system such as Coupa Procurement. It is also worth noting that the PO systems have become essential in the functioning of any small business because vendors demand invoice as well as tracking of payments which means that you need to automated these tasks with the help of such systems.
It is also very interesting to note about the life cycle of a Purchase Order which involves the various aspects such as:
Choosing the vendor
Negotiating terms with the supplier
Preparing a PO
Receiving orders and inspection of quality
There are various types of PO forms as well as such as standard, planned, blanket, and contract. For this article, we will keep things simple and just tell you about how to set up a simple PO system.
Why do you need your own PO system?
Before we delve deep into how you can create your own PO system, we will tell you about the reasons why you need to have your own PO system. As we already mentioned, small businesses need to have a PO system in order to streamline their business but there are 5 main reasons why you need a PO system and here they are:
It is obvious that if you are going to start a new business, there will be legalities involved in it such as copyright issues and everything else. In order to standardize and comply with all the standards, a PO is required. With the help of a PO system, you can also avoid the risk of duplication and fraud.
Save Time and Money
You can also save time and money with the help of a Purchase Order system which is automated because we have noticed that manually created POs have a lot of duplication due to discrepancies in data which means that the vendors have an issue with them as well. Also, PO system make sure that you avoid price fluctuations as the price mentioned in POs is legally binding.
Easy tracking and documentation
With the help of a PO, you can track exactly how the vendor is processing your order and if it has already been dispatched or not. This is also a legal documentation to show exactly how your order was processed to make sure that there are no legal issues afterwards.
You can easily improve the efficiency of your employees as they don’t need to manually create POs and instead give their energy on tasks which help you run the business optimally.
Improve Planning and Forecasting Orders
As we mentioned earlier, the main reason why you need a PO system is to forecast the demand of your orders and make sure that a new order is placed in order to not get out of stock, it also helps you not spend more than needed by letting you know when you will stock out.
How to set up your own PO system?
Now that we have mentioned why a PO system is needed, the next obvious question is how to set up a PO system for your small business. Well, here are the exact steps with which you can create your own PO system.
There are various features of a PO system that you need to keep in mind while setting up your own PO system and they are as follows:
Request and Quote module
Authorization and approval
Product and Service Catalog
Ease of use
Integration with other systems
In order to create a good PO system, you need to keep all of the above features in mind and get started with setting up your own based on the characteristics of your own business as every small business is unique in nature and requires a different set of instructions. To create a PO system from scratch, you need three main steps as mentioned below:
Define the purchasing policy
As we have mentioned already, there are different policies for every small business and your business might have a different policy compared to the rest. In order to understand the current purchasing policy of your business, you need to review the existing workflow of vendor selection, roles and permissions in the company as well as other things and define the policy accordingly.
Choose the purchasing software
Once you have understood the purchasing policy of your organization, the next step is to figure out how you solve all the loopholes that are present in the current policy with the help of a new PO system. For that, you need to choose the right PO software which is ideally cloud-based so that you can access it from anywhere. We have already recommended Coupa Procurement as the ideal Cloud PO software for your business.
Once you have understood the policy and also chosen the purchasing software, the next and final step is to deploy it in your organization and start making your Purchase Orders. However, it is worth noting that you should not implement the system in one-go for the entire organization because there are chances that things could go wrong. For that reason, it is always preferrable to deploy the software in a phased manner and it should be implemented first for those who have the highest decision-making power such as the top-level managers.
Any kind of business, small or large, will benefit from using a PO system and we have listed all the benefits, features, and use cases of a PO system in this article. Going a step further, we have also mentioned how you can set up your PO system inside your organization and we recommend you to use an already available option so as to save time and setup costs.
We all know that deep discounting does no good for the markets as it is a fact that these e-commerce players are just doing it to attract new customers to their platform and it becomes a race between who is able to spend the most per customer which is also known as customer acquisition cost. Now, we have a new report that tells you about the concerns of deep discounting by the major e-commerce players that puts pressure on the newcomers.
The trend towards low-cost platforms isn’t happening in a vacuum however, but is bolstered in part by macroeconomic challenges facing different markets – including belt-tightening amid economic uncertainty in China and inflation in the United States and European markets putting pressure on consumer spending. Fast-rising discount competitors, such as Pinduoduo and Douyin in China and Temu and Shein, which have rolled out their services to countries from Canada to Australia, as well as across Latin America and some Asian markets, are themselves pouring billions of dollars into subsidies and discounts to grow market share among consumers who are happier to snap up $10 dresses and $5 headphones than higher-priced items.
The author of E-commerce Reimagined says “These marketplace dynamics that first emerged from China, or were invented in China, are now dominating the Western world,” and adds that “(Other online retailers) are seeing this insurgence of these cheap Chinese goods that are flooding in from the likes of Temu and Shein and their boats have been rocked. They don’t know if they can compete.”
Amazon is set to ramp up discounts during its Oct. 10-11 “Prime Big Deal Days.” which will be its version of the early Black Friday sale this year and one that they hope will get them a lot of sales and traction ahead of the big holiday season and this is done to make people spend more despite the weak economic conditions all over. The report also says, “The battle for the bottom in many markets is only likely to get more aggressive with the entrance of TikTok Shop, which in the United States will also focus on Chinese-made goods, as Shein and PDD Holdings’ Temu have done with success”.
One thing we have seen in the e-commerce industry ever since it came into existence is the fact that the companies that have nailed their delivery system have survived whatever has come their way in the industry but those who have focused on everything else but don’t have their delivery systems sorted are still struggling to make their mark in the industry despite all the fundings in the world behind them.
Yes, the first name that comes to mind is Amazon which has its own delivery unit but did you know that even Amazon uses other delivery services such as FedEx in some parts of the world.
This is because companies like FedEx and others have literally nailed the area in which they are operating and they have systems which protect both the parties when it comes to deliveries so that no one gets hurt.
Now, there is an option inside FedEx where you can ask them to not deliver your parcel and just hold it for you at their location and then you can re-request them to deliver whenever you are back home so that everything is safe and secure.
Now, we know that such a system exists for Amazon as well where you can ask their excellent customer service agents to hold your parcel from being delivered for some reason or the other which includes that you are not at home or you don’t want to risk losing it as there might be some valuable item inside it.
So, talking about FedEx, such an option exists and we are going to tell you all about how it works in this article.
How does FedEx hold at location work in 2023?
As we mentioned earlier, FedEx gives you the option to hold your parcel at location in case you want the added security of collecting the parcel by yourself and not wanting to deliver it when you are not at home or you just want to surprise someone and do not want to ruin the surprise by getting it delivered.
Also, it is possible that the parcel requires your signature but you are not available at your location then that could also be the reason why you want your FedEx parcel to be held at location. Since this is possible, we will tell you how you can request FedEx hold at location in 2023.
First of all, you need to go to the FedEx website and visit their tracking page and then enter your tracking number which would have been sent to your phone as well as registered email address.
After that, you can select the option of Manage Delivery and then select the Hold at Location option from the dropdown which will make sure that your parcel is held at location and not get delivered.
Now, you will get a list of locations where FedEx will hold your parcel and make sure to select the location nearest to you because it is also the location from where you will need to pick it up once you are back. If you are somewhere else then you can choose the location nearest to you at that time so that your parcel is held at that location which means that FedEx will ship your parcel to that location.
Once it reaches your nearest location, you will get a confirmation message that your parcel is ready to be picked up and you can do so at your convenience. Note that home delivery will not be possible once you request the hold-at-location option from FedEx.
It is worth noting that FedEx locations are not limited to FedEx Office or FedEx Ship Center stores but can include several other businesses that are working with FedEx to provide this service, like:
Independently-owned FedEx Authorized ShipCenters
Participating Walgreens locations
Participating Albertson’s, Kroger, and other grocery stores
FedEx Office inside some Walmart locations
When do customers need the FedEx Hold at Location option?
Now, the obvious question that will come to your mind is when do i need to use the FedEx hold at location option because such a situation has never arrived to you ever before. Well, same was the case with us as well but as they say, things happen to you for the first time and then you realize the importance of the options you have.
That is exactly how we got to know about the FedEx hold at location feature because I was worried when there was a travel plan coming up and my parcel was arriving on the day when I was about to leave for another country.
Apart from this, there are various reasons why you might need to use the FedEx hold at location option and they are as follows:
1. Customer is away from their location
One of the main reasons why you need to use the FedEx Hold at Location option is when you are not at the location where your parcel is going to be delivered and this may be your residence, office, or any other location. This is the primary reason why you need to request the company to hold your parcel at their participating locations from where you can pick it up once you are back.
Other reason is that the delivery might require your signature to mark it as delivered and since that is the case, if you are not at your location then the parcel will not get delivered which is why you can request it to be held at location from where you can pick it up by signing.
2. Parcel theft issue
If you live in an area where you fear that your parcel will be stolen since you might not be at the location for most of the time and your parcel will be delivered in an open area and you don’t have security then this is the best use of FedEx Hold at Location because this way, you can make sure that you collect your parcel on your own without any risks whatsoever.
3. Delivery issue
This is a common issue as well where FedEx is unable to deliver your parcel because of issues with your location or something else then in order to get your parcel as quickly as possible, you can request the parcel to be held at location and select the location which is the most convenient for you and pick it up from there from your way back to work.
As we have already mentioned, there are a wide variety of reasons why you might want to use the FedEx Hold at Location option for your delivery. It is worth noting that FedEx does not take any charges from you for requesting this option unless you request it quite far away from your original location.
As we had reported earlier this week, Indonesia was preparing to release a new draft of regulations on e-commerce transactions that are taking place on social media which directly relates to usage of live shopping on apps such as TikTok and others and we were already telling you that this could be big for them because if the country does something against the transactions then it could be a major blow for ByteDance as well as others who were absolutely thriving in the country because of this new medium.
TikTok, sensing the gravity of this situation, had said that they are also concerned about what the new regulations would be but also said that they hope the government takes care of the economies involved in the decision as well. However, we got indications from Indoniesian ministers that they are thinking of the offline markets which are being destroyed due to the e-commerce business. And, as expected, Indonesia has announced that they are banning the use of e-commerce transactions on social media which means that TikTok will be dealt a huge blow.
We know that there are others as well but TikTok Shop is one of the biggest players in the live stream shopping sector followed by other regional players too. Indonesian Government says that this move “is aimed at protecting offline merchants and marketplaces, adding that predatory pricing on social media platforms is threatening small and medium-sized enterprises” and also mentioned that this will be implemented effective immediately after the announcement. TikTok spokesperson said that they are “deeply concerned” and trying to play the blame game said that they are worried about “how it would impact the livelihoods of the 6 million local sellers active on TikTok Shop”.
It is said that Indonesia is very strict in the implementation of its policies which means that the usage of e-commerce on social media will come down to zero almost immediately. Something strange was that Indonesia now “requires e-commerce platforms in Indonesia to set a minimum price of $100 for certain items that are directly purchased from abroad” which is not clearly understood at first glance so we will have to dive deeper into it.
You must be aware that one of the most important aspects of any e-commerce business is the fact that you have to manage the supply and deliver it on time. Now, the fact that you need to manage the inventory is one of the challenging tasks for any business, and this is where inventory management experts as well as tools, come into play. Talking about an e-commerce business, there are multiple options to host them, but a lot of people use Shopify as it is one of the best when it comes to ease of usage.
While Shopify offers a lot of the things you need to run a business inside the platform, there are things that need to be run by other apps as well. For example, Shopify does provide a more-than-basic inventory management tool within the platform but if you need to manage the inventory properly then you need to rely on third-party tools to do the job for you. For this reason, we are here to tell you about the best inventory management tools for your Shopify store.
15 Shopify Inventory Management apps to scale up your business
Shopify Inventory Management apps will help you automate the entire process of managing your inventory right from managing the stocks as well as alerting you as soon as there is low stock so as to increase production. It will even let you know not to accept new orders when the inventory gets over so as not to get understocked and even overstocked as well.
LitCommerce is certainly one of the best Shopify inventory management apps because of the variety of features it has. LitCommerce also supports 17+ largest marketplaces of the world such as eBay, Etsy and others. It also provides you an option to import CSV files automatically to your Shopify store in bulk from any marketplace you are operating on and help manage your workload.
LitCommerce also supports multichannel selling which means you can track the live view of selling on different channels from the same dashboard which will always be in front of you. It also supports live chat support and support tickets as well as gives you a lifetime free plan with some limitations so that you can use the software even without paying for it.
2. Stock Sync
Stock Sync is next in the list of top Shopify inventory management apps where you can sync inventory across multiple sales channels and also import and export data from various sources in a CSV file for easier access later on. You can remove a discontinued product with ease from the list as well.
It also determines product pricing and also lets you know about stocking your inventory automatically based on orders so that you never go out of inventory and does not let your inventory go overstocked as well. You have a free trial available with this tool but the paid plans start at $5 and go up to $49 per month depending on your usage.
Stocky is one of the best free Shopify inventory management apps where you can easily install it to your store without any cost which means that you do not need to add the cost of this tool to your expense while still managing your inventory.
As always, you can manage your inventory with this tool along with transferring your inventory to different locations so as to make space for your inventory. It also gives you in-depth stock analysis as well as recommendations so that you save hours and know which product is the most profitable for you.
CedCommerce is also one of the best inventory management systems because of the fact that you can get automatic and regular price and inventory sync options with this tool along with the fact that your order fulfillment and creation of shipping templates is handled right there as well.
Only thing that is lacking from CedCommerce is that it lacks the ability to create multichannel selling experience right from a single dashboard which is also one of the reasons why some people prefer it less over other.
5. Back in Stock + Restock Alerts
As the name suggests, Back in Stock + Restock alerts is a tool that lets you add a notify me button to your Shopify store which means that you will be able to let your potential customers know when some of your items are back in stock and it will also let you know if any items need to be restocked by alerting you about the same.
At the moment, this tool comes with a free plan as well as a 14-day free trial but you can also get a monthly subscription of this tool starting at just $5 and it goes up to $19 per month.
Sellbrite is another one of the powerful Shopify inventory management tools which lets you sell on some of the largest marketplaces in the world including Amazon which means that you have all the bases covered if you have Sellbrite in your armory.
It is also worth noting that Sellbrite is useful for accessing multiple inventory locations and cherry on the top is that you can even connect it with Fulfillment by Amazon also known as FBA program where the shipping will be handled by Amazon so you don’t need to move a needle once you have shipped the item to Amazon’s warehouse.
Katana is also known as Katana MRP which means that it is a fully powered inventory management app for those who have their own manufacturing units as well because of the fact that it offers a lot of features that are related to manufacturing your own products such as live look at all moving parts of your business including raw materials, packaging and barcode scanning.
You can add multiple Shopify stores in Katana and sync data across them so you can track what is missing from which store and manufacture them accordingly and it includes data from offline as well as online including your POS machines too.
ShipHero is one of the oldest Shopify inventory management tools that we know about and we definitely recommend it to everyone who is looking for one to solve their inventory management issues. ShipHero is also an inventory tracking app that owns 7 warehouses across North America and also integrates with the major services such as UPS, USPS and even FedEx.
ShipHero also gives you purchase order information, batch order processing as well as real time syncing functionality which enables you to manage inventory across different channels. The only problem with ShipHero is that it is quite expensive compared to the competition which is also the reason why only large Shopify stores make use of it.
Skubana is one of those inventory management apps for Shopify that does everything for you and you can remain stress-free which is why it is preferred by a lot of store owners who don’t have a big team working for them. It offers a one-click import option to manage all your inventory.
The problem with Skubana is also the same as ShipHero as its subscription comes at $1000 per month which is decent for the things it offers but it is definitely not affordable for small to medium scale Shopify stores.
EasyScan, as the name suggests, is an inventory management tool that makes perfect use of barcode scanners as well as SKUs to keep track of stocks as well as order creation can be done with it as well.
You can also create packing slips, multi-order picklists as well as bin locators are also available to find desired items quickly without having to look for it in all locations. EasyScan is quite affordable starting at $9.99 per month and goes up to $49.99 per month depending on usage.
11. Inventory Planner
Inventory Planner is one of those inventory management apps for Shopify that does a niche job but does it very well so much so that it is recommended only for doing one or two tasks which is not the case with other tools in this list. The main task of Inventory Planner is to plan inventory and it does it very well. This tool provides store owners the insights of how their inventory is performing so that they can plan their production or restocking accordingly.
It also does a good job of forecasting accurately when the products will be produced or restocked so that you don’t go out of stock or you have inventory left which takes up space. One thing to note is that it is on the expensive side at $249.99 per month but we think it is worth it for the large stores.
ShipBob is one of the highly rated inventory management tools that not only works for Shopify but also for WooCommerce and BigCommerce as well which means that it is the most versatile out of this list so far. The only thing that lacks in ShipBob right now is that if you are not very tech savvy then there is a big learning curve to it and also the fact that there are many upsells inside the tool is also something that should be kept in mind.
13. QuickBooks Commerce
QuickBooks Commerce is the Shopify Inventory Management tool from the house of Quickbooks which is very famous for its accounting management across industries and its Shopify tool is very popular among the users too which is also the reason why it is featured in this list. It lets you track and manage your business’ aspects such as order and inventory management as well as multi-currency tracking and more.
You get the option to forecast demand as well as manage your warehouse with this tool and it is power-packed even on its most beginner plan which is a great thing to see. However, it does have some issues with Shopify integration which should be the basic for a tool such as this which is why it is lowered down the order.
Veeqo is also an inventory management system for Shopify which also integrates with more than 21 different tools, offering built-in shipping software from DHL, DPD, Royal Mail, and more. It provides real-time visibility across different sales channels from a single place and it also allows returns management which is something that a lot of tools don’t offer even today.
Veeqo does have some drawbacks though and one of them is that its software is quite buggy which should not be case when you are managing inventory for a Shopify business and that is the reason why we don’t recommend it despite the features.
15. Order Tagger
Order Tagger allows you to build an unlimited number of simple and/or complex workflows that analyze your orders against conditions and criteria that you’ve defined. However, Order Tagger can’t be called a complete inventory management system for Shopify because it is not. It does not offer a lot of features that the other tools offer and one of them is order backdating which is included as an upsell instead of being included in the regular plans.
So there we go, this is the most comprehensive list of Shopify Inventory Management tools that you will find on the entire internet right now and we are confident of the recommendations we have made as they were tested and their pros and cons were properly analyzed as well.
Do let us know how you like our suggestions and let us know which one of these tools are you already using or planning to use for your Shopify or WooCommerce store in the near future.
It is worth noting that there is a common saying in the online world that when there is anything good that starts in the market, it is often riddled with scams and people trying to get the benefits out of them and since the company is a customer-centric one which means that they care about their customers and believe whatever they say is right, they will get away with it as well. We are talking about the biggest e-commerce marketplace in the world right now which is Amazon.
If you don’t already know, Amazon is totally filled with buyer scams and customers who are trying to cheat the buyers for their hard-earned money just for the fun of it or for reasons best known to them. We are here to tell you about the different types of scams that take place at Amazon and it is also worth noting that Amazon might take action on them but the scammers create hundreds of new accounts daily in order to dupe the sellers so the marketplace is also helpless in most of these situations. Since Amazon is known for their customer care, buyers pretend to be genuine in their requests which is when the sellers have to suffer.
Talking about the various scams on Amazon, it is worth noting that there are loopholes being found every day on it and they are patched as soon as possible too but the fact is that there are loopholes being discovered every other day by these scammers which means that when you fix the first one, they have found multiple other ones which they take advantage from. However, there are some Amazon scams that are so common and have been around ever since the platform was started.
You must be aware that Amazon has a no-questions-asked return policy which means that the customers can return any products they don’t like and the cost will have to be beared by the sellers as the company and the buyers can benefit from this program. While we know that there are some products and returns that are genuine because of quality or other issues, there are returns created for products that are perfectly fine but the order was placed just to frustrate the buyer or it is also seen that the return parcel does not have the same item that was ordered which is one of the most common scams on Amazon.
In this article, we will tell you about the 7 most common types of buyer scams on Amazon that you as a seller need to be aware of:
1. Failed Delivery Scam
Everyone who is running an e-commerce store will attest to the fact that failed delivery is one of the most common type of scams being run by buyers and this is not just limited to Amazon but it works very well on Amazon because of their customer-centric approach where they believe whatever the buyer claims is true.
Basically, what happens in this type of scam is that once the delivery of any product from Amazon is out and the delivery partner delivers the order then the buyer claims they have not received the delivery and while Amazon delivery partners take proof of delivery, it gets missed sometimes and that is when the buyers can scam the sellers since Amazon takes buyer’s side.
2. Fake Replacement Scam
Another common type of Amazon buyer scam is the fake replacement scam and this is prevalent the most on Amazon in the gaming sector because of how easy it is to find replacement of the same product. Talking about this scam, it is seen that the buyer who receives the product creates a return request where he/she will send you the product back but upon receiving the product, the buyer would notice that the product they received back is not the one they originally sent.
Basically, the buyer sent you a faulty or fake replacement product. In this situation, what the buyer can do is attach stickers on parts of the product that do not need to be opened so that if the stickers are tampered or not present at all then you can confirm that the returned product was not the same as the one you sent. You can communicate this to Amazon as well so that they also the proof of your method.
Phishing scams are common not just on Amazon but everywhere around the world be it on mail or SMS or somewhere else. However, phishing scams on Amazon work too well because of the fact that they pretend to be from Amazon and send you a link inside the phishing mails which you are most likely to click thinking that the item you ordered has some changes to its delivery date or something else. Once you do that, you are part of this phishing scam.
4. Email Scam
As we mentioned in the phishing scam, email scams are also similar where you get an email from someone pretending to be from Amazon but always note the email from where you received it because Amazon’s official mails are always sent from addresses ending with amazon.com. Apart from that, Amazon says “The emails you get from buyers will appear in your Seller Central Account.” Amazon will also never ask you to log in to your account or share your credentials so never share them in any case.
5. Returns Scam
Similar to the fake replacement scam, the returns scam is also very common on Amazon where the buyer would raise a return request as soon as the product is delivered and quickly replace the working product with the one they have that is not working. In some cases, we have also seen that the product being returned is not a product at all but just some deadweight such as stone or something else just to make sure that the return pickup guy accepts it.
6. Credit Card Scam
One of the most troubling scams on Amazon being run nowadays is the Credit Card scam where the buyers purchase the items from a stolen credit card or credit card information they have found from a BIN which means that it is most likely to get a chargeback request raised as soon as the credit card holder finds out that they have been charged for a purchase they have not done.
Now, the problem here is that Amazon is pretty fast on their deliveries which means that if the delivery is done and then the chargeback is raised then the seller can’t do anything else as the buyer’s information is fake and the delivery is often requested on a location which is different from the original one as well.
7. Address Forwarding Scam
Address Forwarding Scam has been recently found out on Amazon and a lot of Amazon sellers have started complaining about the same as well. It is worth noting that there is a niche where this works very well and these are for the products that are delivered by sellers and not by Amazon. Basically, such orders are merchant-fulfilled orders.
When the merchant decides to fulfil and order by themselves and not pay Amazon for their services, the scammers who already know about this raise a request to forward the order to another address claiming that they have moved or something else.
Now, the problem here is that the buyer can’t do that because it is against Amazon’s policies and it is obvious that the buyer will now raise a refund request which Amazon will have to fulfill as the order is not delivered so even if the seller has sent out the order, they will have to face the refund request as well as the lost money in couriers.
Things you can do to avoid these scams
After reading all the above scams, you would have known that some of them are pretty obvious but they do work and if you are a seller then you must have been affected by such scams too. Now, we know that Amazon trusts the buyers a lot but you as a seller can also take advantage of Amazon’s customer service by showing them the proofs of what you have done so that they can take your side as well.
First of all, it is worth noting that you as a buyer should always use tamper-proof seals for your products which can’t be removed or even if they are removed then they can be visible so that you can know and even prove that the product has been tampered with.
Apart from that, you should always use shipping methods that have trackers in order to let Amazon know that you have really shipped your order and the buyer can’t claim that their package wasn’t delivered because you can tell the delivery partner to take proof of delivery as well as request customer’s signature.
Also, you should always send a shipping confirmed message to your buyer so that they, as well as Amazon, get informed that the order has been shipped which also means that you have proof that the order was shipped out to the location and the buyer will know that there is no chance to scam here.
We all know that the e-commerce industry was already thriving but it has now found a new place and it is well known that the industry should always reach out to its customers and that is exactly what is happening right now because of the fact that companies have realized that their real audience is on social media apps and this is why they have started to integrate social media and e-commerce together. One thing we know is that in Southeast Asian markets, e-commerce from social media is absolutely thriving and we also know that when something is thriving without limits then there must be someone who wants to curb it down and it is usually the government.
The same is happening, as per reports, to the social media e-commerce sector in Indonesia as well as it is reported that the government there is thinking of regulating this part of the industry and that usually means restrictions will be placed. Ministers in Indonesia have repeatedly mentioned that “e-commerce sellers using predatory pricing on social media platforms are threatening offline markets in Indonesia, with some officials specifically citing the video platform TikTok as an example”. Indonesia’s President Jokowi said, “We just … decided on the use of social media for e-commerce. Tomorrow it will perhaps come out” and added that “What the people are expecting is that the advancement of technology can create new economic potential, not kill existing economies,”
TikTok Shop is obviously the main target with these regulations and they were asked for their comment on this matter. Their statement read, “While we respect local laws and regulations, we hope that the regulations take into account its impact on the livelihoods of more than 6 million sellers and close to 7 million affiliate creators who use TikTok Shop,” and added that “its app had 325 million Southeast Asian users that were active every month, of whom 125 million were in Indonesia” which means that they have a significant market share in Indonesia which also means that they will have everything to lose if these regulations go against them. These regulations are expected to come out later today.
Businesses lose profits in tunes of trillions by losing their customers to competitors. For this reason, companies need to find ways to prevent customer defection.
If you are looking to spark revenue growth for your e-commerce business, you shouldn’t look only at ways to attract new customers. Retention should be a priority strategy. Customer retention is as crucial as customer acquisition.
Implementing a robust customer retention program will help increase the frequency of purchases, your reach through referrals, and the value of orders. This guide will give you insights into the top customer retention strategies that will charm your customers and grow your revenue.
1. Create a Customer Loyalty Program
This is one of the easy ways to master retention. E-commerce businesses have more creative opportunities to affect the programs. Point systems where customers can accumulate points every time they shop with you are one of the ways.
If you enjoy gambling, it may interest you to know that Golden Euro Mobile Casino has such programs in place in the form of bonuses, promotions, special contests, loyalty points and more.
In case you are wondering when to award customers loyalty points, you have plenty of options. They include when setting up an account, referrals, first purchase, following your page on social media platforms, and even points for every dollar they spend in your store.
The best way for brands to build loyalty is by figuring out how to create emotional connections with their customers, and there is no better way to do it than to roll out incentive-based loyalty programs. It will show them that you value the business they bring you.
2. Provide Outstanding Customer Support
Customers will stick to your brand if you offer the quality of support they require. If you can get customers to trust your customer service team, they will always return. Ninetety percent of customers will leave your brand if they experience poor customer service.
Therefore, you must ensure your customer support desk is interactive, reliable, and effective. Customers judge brands based on how promptly they respond to their issues. How do you ensure that you appeal to consumers?
Ensure that the customer support desk communicates clearly to your customers when they present an inquiry. Pay attention to your customers’ needs and pain points so you are able to provide an effective solution. Be empathetic so they can feel they can communicate with you freely.
Incredible customer service helps you attract clients and ensures they stay with you long-term. It is the foundation of retention.
3. Build a Comprehensive Onboarding Program
The first stage of your retention strategy is onboarding, which begins with an educational welcome email. Provided you have a business, you have customers.
However, ensure they continue to support your brand. A transparent customer onboarding procedure is the best method to accomplish that. A good onboarding program will help consumers learn more about your goods or services. It also entails guiding your clients to get more information on your brand, fostering a stronger sense of loyalty.
What goes into creating a customer onboarding program? Ensure the program objectives are well-defined and consistent with your strategic business plan. Use customer journey mapping to discover more about the program components.
For the purpose of teaching your current customers, provide a learning course and include interactive components in the content, like puzzles and games.
4. Personalize Communication
You need to personalize your communication, especially if your customers are not from a single demographic, which is often the case. Customers needs, wants, and interests differ. Therefore, if you are reaching them with the same generic message, their interest in your brand and what you offer will decline sooner than you notice.
Successful e-commerce businesses give their customers the opportunity to relate to their brands through personalized messages and experiences. Personalized communication across all channels is a sure way to win the loyalty of your customers.
Before sending emails, research and analyze data linked to their purchase history and consumer habits. This way, you will be better positioned to grant them personalized offers and also send targeted offers on special days such as birthdays.
Another approach is identifying customers who have abandoned their carts and sending them coupon codes over their emails to encourage them to complete their journey. Alternatively, after confirming a customer’s interest in a product, you can send them discount codes or personalized reminders to compel them to proceed with the checkout process and pay.
5. Offer Convenience
Convenience is among the factors that affect customer retention in e-commerce. Most customers will stay with brands that offer them a convenient shopping experience. Convenience drives e-commerce growth, so businesses should compete on more than prices alone.
While pricing is a crucial factor consumers consider before purchasing, over fifty percent confirm that convenience influences their decisions. While online shopping is already convenient, customers are looking for more, and that is time efficiency and a seamless checkout process.
Your brand should provide a customer-centered and convenient experience by offering options like same-day delivery and in-store pickup to increase conversions and repeat purchases.
From 2023, e-commerce businesses should pay attention to retention. Brands will nurture relationships with new and existing customers and build trust and loyalty through retention strategies like implementing loyalty programs, customer onboarding programs, and offering convenient shopping experiences and reliable support.
We know that a lot, in fact most of them, e-commerce companies have started offering some sort of e-commerce experience on social media apps as well and it is also worth noting that they have been testing the live shopping trend as well. It is worth noting that the popularity of social media e-commerce in Southeast Asia is such that even Apple couldn’t stop itself from making their live commerce store running in those parts of the world while the trend is catching up in the US as well and TikTok Shop’s launch will only make it even more popular.
Talking about the one company that was still behind in this sector, it was Amazon. Now, we can tell you that even Amazon has joined in on this and have started their own live commerce page with the help of their new series known as “Gen V” which is also similar to their popular series “The Boys”. It is worth noting that right now, Amazon is only selling merch related to these two series on their online stores but we know that they are testing this for a wider rollout as they already mentioned that this experience will come for other series’ as well.
Amazon said that “The new experience will extend the worlds of Prime Video titles creating convenient, culturally rich environments for customers to discover, learn, experience, and consume more of their favorite stories,” and this “360 experience also includes an interactive campus map, information about the superhero statues in the quad, an “orientation” video at the student union, and locations like Vought-a-Burger, dorm rooms, and soon, Dean Shetty’s office”. Obviously, the experience will not be limited to “Gen V” and will expand for other popular Amazon series and films. For those of you who don’t know, “Gen V” is a young adult superhero series and spin-off of “The Boys” which became particularly famous because of the meme groups all around the world. We can also say that there is a marketing hand also involved in making those titles famous and it is extremely difficult to find out if those memes were organic or not which was not the case just a few years back.
You must know that there are a lot of food and grocery delivery services out there but we have seen that some of the very popular ones are the likes of Instacart and Uber’s Uber Eats along with DoorDash at least in the US and other parts of North America. Now, Instacart which is considered one of the biggest in this segment is all set to launch its IPO and they have also decided to keep its share price at $30 per share which also means that its valuation comes to a total of $10B which is quite a lot more than the others we have already talked about.
As per the report, “Instacart has sacrificed growth for profitability, proving in the process that its business model can generate earnings. Revenue increased 15% in the second quarter to $716 million, down from growth of 40% in the year-earlier period and about 600% in the early months of the pandemic. The company reduced headcount in mid-2022 and lowered costs associated with customer and shopper support.” It is also mentioned that “Instacart started generating earnings in the second quarter of 2022, and in the latest quarter reported $114 million in net income, up from $8 million a year prior.”
CNBC also reports that “At $10 billion, Instacart will be valued at about 3.5 times annual revenue. Food-delivery provider DoorDash, which Instacart names as a competitor in its prospectus, trades at 4.25 times revenue. DoorDash’s revenue in the latest quarter grew faster, at 33%, but the company is still losing money. Uber’s stock trades for less than 3 times its revenue. The ride-sharing company’s Uber Eats business is also named as an Instacart competitor.”
“Only about 8% of Instacart’s outstanding shares were floated in the offering, with 36% of those sold coming from existing shareholders. The company said co-founders Brandon Leonardo and Maxwell Mullen are each selling 1.5 million, while Mehta is selling 700,000. Former employees, including those who were in executive roles as well as in product and engineering, are selling a combined 3.2 million shares”, the report adds. It is also worth noting that “Instacart co-founder Apoorva Mehta owns shares worth over $800 million, and is selling a small portion of them in the IPO”
As you must be aware about the report we did last week that TikTok finally launched its much-anticipated e-commerce store in the US which is already live in other parts of the world such as Europe and Southeast Asia. With this launch, TikTok plans to bring as many customers to its store as possible because of the immense popularity of its platform in the US already. Basically, up until now, TikTok was losing all the traffic to Amazon and others because they were not selling the products from their shop. Now, with the launch of TikTok Shop, the company will directly sell the products in order to get maximum revenue and not just commissions from other vendors. This is also the reason why TikTok banned creators from linking to products from other e-commerce marketplaces such as Amazon and others.
Now, there is a new report regarding TikTok Shop and this is something we saw coming from miles away ever since the report about the launch of its e-commerce store came out. Basically, the report says that TikTok will go all out in promoting its Black Friday offers so much so that it will subsidize a lot of the deals so as to offer even more discounts compared to Amazon and others and gain as many customers as possible and build trust. Now, this is an obvious strategy and one that is being used by Amazon since many years now. We know that TikTok, with its big pockets, will spend as much as possible to lure customers away from Amazon on the biggest shopping season this Black Friday.
Bloomberg reports that a “TikTok spokesperson confirmed the plans, with official Black Friday deals starting at 8PM on November 23rd and deals for Cyber Monday running from November 28th to November 30th”. We know that offering incentives for people to shop from their store is not a strategy which will get them regular customers but they might not care as long as they are getting the sales because it being one of the biggest sale seasons can get them the margins they want for the rest of the year as well.
We know that a lot of studies are being made on user behaviour and psychology of the customers making purchases in the offline world as well as the online world and we know that these studies are useful in making the products being showcased to the right audience. You might be aware that after studies were made for retail stores on how customers shop, they started placing the items closer and far away from each other so that customers can get as many items during their visit as possible and maximize the sales of their stores. The same happens in the online world as well where user patterns are studied and then they are targeted and retargeted.
Now, a new study has been performed and this one is unique because the study focuses on use of mouse cursors and their patterns to understand how the customer thinks when they want to shop something on e-commerce sites. Fisher said, “By capturing the trajectory of a cursor’s locations, we estimate brand consideration time—the initial time at which consumers start to consider a brand’s desirability—and product consideration time—the initial time at which consumers start to consider a product’s desirability”. “We find that such attribute consideration times differ and that these relative differences in consideration time influence consumers’ choice of branded products.”
After the outcome was studied, results showed that “while consumers typically process brand attributes relatively later than product attributes, the timing of this processing affects choice. When consumers trade off brand and product desirability, the earlier that they consider brand attributes, the more likely they are to choose the option from the preferred brand.” Also, there was one study where “results extended to decisions involving three attributes, such as brand, product, and price. They found that consumers process product desirability earlier than price desirability, whereas they process price and brand desirability at a similar time.” The role of advertisements is also crucial in making shopping decisions for people. It was studied that “advertisements can influence brand consideration: When ads succeed at making brand information top of mind over product information, consumers tend to resolve the conflict between choice options by selecting options from a preferred brand, even if it means choosing a less preferred product”.
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We have written quite a lot about the imminent launch of TikTok Shop in the US as the company was clearly giving us hints about the same with their ban on third-party e-commerce site’s links such as Amazon and others. Now, we can officially tell you that TikTok Shop, its e-commerce store, has been launched in the US where the company hopes to sell as much products as possible and get all the revenue instead of directing its users outside the platform and give all the traffic and sales revenue to the likes of Amazon and other Shopify stores.
In an official blog post, TikTok announced the news, saying that “Across the US, over 150 million people turn to TikTok to be entertained and inspired by content they find from their favorite creators — including the latest trends, fashion and beauty tips, recipes, and more. Today, we’re excited to announce a new way for people to now find and shop for their favorite products with the full launch of TikTok Shop in the US.”
Also adding to the statement that “With community-driven trends like #TikTokMadeMeBuyIt inspiring people to discover and share the products they love, TikTok is creating a new shopping culture and sending products like Lion Latches and Love and Pebble beauty pops flying off shelves. TikTok Shop will now bring shoppable videos and LIVE streams directly to For You feeds across the country – and give brands, merchants, and creators the tools to sell directly through shoppable content on the TikTok app. TikTok Shop empowers brands and creators to connect with highly engaged customers based on their interests, and it combines the power of community, creativity, and commerce to deliver a seamless shopping experience”.
TikTok has also taken care of the various Shopify stores that are owned by its creators as the company says that “Shopify merchants can manage their TikTok Shop directly from Shopify through the TikTok for Shopify App”. Also, there are commissions for the TikTok Shop as well which is a much needed incentive to make influencers and TikTok creators bring their products to the Shop and tell people to buy from them.
Alibaba is currently going through a lot of things and we know that its founder Jack Ma returned to China earlier this year after a hiatus of almost a year. Since then, there have been a lot of surprise announcements from Alibaba and it is known that their shackles have also been removed by the Chinese authorities recently. Now, Alibaba’s CEO Daniel Zhang who was set to hand over his CEO position has also resigned from the Cloud unit of Alibaba which was definitely not planned.
Alibaba’s co-founder Tsai said, “Four years ago, when [Alibaba founder] Jack [Ma] passed the chairmanship torch to Daniel, he set in motion our commitment to an institutionalised succession system that supports a sustainable enterprise for centuries,” and added that “Today, Daniel has entrusted that torch to Eddie and me under the continuity of our system for leadership succession.” Tsai also added that the company decided it will “invest US$1 billion in a technology fund” established by Zhang. “The fund will support Alibaba’s strategy of investing for future growth and continuing to develop our technology ecosystem”. Also, Tsai informed everyone that the Alibaba Partnership will give Zhang the distinguished title of “Aliren Emeritus”.
In a statement, Alibaba’s spokesperson informed everyone that “Alibaba’s new CEO Eddie Wu Yongming, who like Tsai assumed his new role on Sunday, has also taken over for Zhang as acting chairman and CEO of Alibaba Cloud Intelligence Group on the same day”. Alibaba’s spokesperson said Alibaba “will continue to execute its previously announced plan to spin off Alibaba Cloud Intelligence Group under a separate management team to be appointed”. However, the news of Daniel Zhang’s sudden departure wasn’t received well by the market as “shares of Alibaba Group slipped 2.8 percent to HK$88.25 as of 9.45 am local time, the most since August 18”. Earlier this year, Daniel Zhang was already announced to be departing as the CEO later on but his departure from Cloud unit definitely came as a surprise. In June, Alibaba announced that “Zhang would resign as Alibaba CEO and chairman, but would stay on as head of the cloud unit “given the importance of Alibaba Cloud Intelligence Group as it progresses towards a full spin-off””
We are all aware that the e-commerce sector is booming right now and its advancement has increased ever since the pandemic because people have become habitual to the experience of shopping online which is much more convenient compared to spending hours on foot going from one shop to another or walking endlessly in a mall which is not everyone’s cup of tea. Since the e-commerce market is growing rapidly, we know that startups that are focusing on providing services for e-commerce merchants is also growing fast.
One of these startups is the e-commerce software startup named Shop Circle which announced that they have raised $120 million and this will be helped in order to provide support for online merchants that want to run their own e-commerce stores. As per a Forbes’ report, “Shop Circle provides budding e-commerce brands the tools they need to start, grow and sustain their businesses, such as online store design and inventory management. This raise—led by 645 Ventures and 3VC—brings the startup’s total funding to $140 million. The cofounders say the two-year-old startup has been profitable for 11 months, but declined to comment on revenue or valuation”.
Cartechini says “The number of software [tools] utilized by e-commerce brands went up approximately five times over the last five years,” and adds that “We wanted to centralize everything under one brand, which is Shop Circle.” “The number of brands has increased massively, so the competition also increased,” “In order to become appealing for their customers, brands have to be superior in terms of product, in terms of conversion, and last but not least, retention.”
To know exactly what Shop Circle does, Forbes says that it “functions as a “suite” of tools all under one umbrella, including everything from referral programs to restock alerts to a mobile app builder. Shop Circle solely works with Shopify sellers and offers merchants 37 different tools to build their businesses on Shopify”. Basically, just like Shopify provides plugins for its merchants to be added to their own stores, Shop Circle does the same but it might be building tools that Shopify hasn’t already which is a tricky business and not a defensible one.
We know that a lot of things have been going on in the e-commerce world and while most of them are in good spirits, we know that there are some bad actors out there as well who will do anything in order to lure their customers to maximize their revenue as much as possible, even if it means that they are literally trying to shame them into buying something. For example, there are terms like basket sneaking and confirm shaming that have been popular ever since e-commerce came into existence.
For example, if you have bought something from an e-commerce store and something was added to your cart which you don’t recall adding then that is called basket sneaking which is a fraudulent activity but it is happening on a large scale without any regulations. Apart from that, you might have noticed that you are confirm shamed when you buy something like a movie ticket or flight ticket. In case of a movie ticket, you will be asked to donate to the charity and it will be ticked by default. Now, you will be shamed if you want to untick it and same goes for flight bookings as well where they try to lure you to buy travel insurance which is ticked by default. Worst is when they give you the message saying “keep me uninsured” which is a terrible way of confirm shaming.
Looks like the Indian Governemtn, like many others, has finally decided to take action against such tactics and have asked for public comments on such cheap marketing tactics and is preparing a draft to stop these activities. As per a report, “Google, Amazon, and Facebook consulted on the draft guidelines, along with local e-commerce players Flipkart, RIL, Swiggy, Zomato, Ola, and Tata. All appear to have agreed that dark patterns should be prohibited, and have defined ten practices they think should be out of bounds”. After the public comments period, the Indian Government will move these draft regulations into law as soon as possible. While India won’t be the first, it would be one of the biggest markets where this will take place.
We know that Amazon is the leader when it comes to e-commerce marketplaces all around the world and despite the funding and trials from a lot of its competitors, we see that none of them have been able to match or even come close to what it is today and there is a reason for that as well. However, we know that there are a few things that Amazon does which are monopolistic in nature such as its Prime program which allows customers to enjoy free shipping on orders and even offers faster shipping at no additional cost as well.
But the thing is that if you are not subscribed to Prime from Amazon then you have to order products worth a minimum amount set by the company in order to enjoy free shipping whereas faster shipping is always charged for non-Prime members. Now, we see that Amazon has hiked the minimum order value for its non-Prime customers which was $25 earlier to $35 from now on. Basically, it means that you would have to order items worth $25 or more in order to get free shipping but now you will have to order items worth $35 or more in order to get the same benefits. Now, we know that this will increase the average order value for the company because people like to get free shipping but it can be a double-edged sword as well.
Amazon’s new CEO Andy Jassy is doing things that are related to cutting costs and increasing the company’s bottom line but it also goes against what Amazon has been doing for so long now which is to offer value to its customers. Having said that, we know that the company also has to bear costs on returns as well as orders that can’t be delivered which is why they might have had to take this decision. One reason why Amazon became what it is today is because of the no-questions-asked return policy which has also been exploited by many all around the world. This is the reason why the company has also backtracked somewhat on its return policy too.
At eCommerce Next, we stand true to our name – informing you what’s next in the game. As the e-commerce domain continues to expand, this dynamic industry moves leaps-and-bounds in all directions. It can get disorienting to keep a track of the gazillion things that happen in the online market every day. This is where we step in. From the latest happenings to the upcoming trends, our eyes and ears stay fixated on the global e-commerce market. Our goal is not just limited to reporting the news, but also informing and educating our audience.