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The Secrets of Understanding Customers as People to Build Lasting Loyalty

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

The Secrets of Understanding Customers as People to Build Lasting Loyalty

In this episode of Digital Icons, Alex Genov head of customer research at Zappos, sheds light on everything you need to know about understanding customers as people. He posits essential ways to improve customer loyalty and better consumer experience in the business world.

Alex Genov

Head of Customer Research , Zappos

About Alex Genov

Alex is an experienced customer research professional who applies his Experimental Social Psychology background and his passion for research, design, and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable products and services which make people’s lives easier and more enjoyable. Currently, Alex is leading Customer Research for the Zappos Family of Companies. In previous positions, he was responsible for research and usability of the products and services for companies like TurboTax (Intuit), State Farm Insurance, and the Active Network. He has over 15 years of relevant experience – 5 years of academic research and over 10 years of customer research in the software industry. Alex received his Ph.D. in Experimental Social Psychology from Clark University. His areas of research include: defining and measuring emotions, individual differences, usability, and consumer segmentation.

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Eye Tracking – The Key To Understanding Consumer Behavior

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Eye Tracking – The Key To Understanding Consumer Behavior

When trading activities are done physically, sellers can quickly determine when a buyer is happy or dissatisfied. However, with the advent of eCommerce, online purchases do not allow data to be gathered based on human intelligence. Eye-tracking technology is the magic of science that solves this particular problem. This episode of the #digitalicons looks to expose online retailers to the immense benefits that can be gained from adding eye-tracking technology to their marketing arsenal. Join Mike Bartels, Director of Marketing Research and User Experience Segment, Tobii Pro, as he simplifies the subject of eye-tracking and gives us insight into the technology.

Mike Bartels

Director of Tobii Pro’s Marketing Research & UX segment in North America

About Mike Bartels

Mike Bartels is the Director of Tobii Pro’s Marketing Research & UX segment in North America. His team provides advanced eye-tracking solutions and conducts world-class attention research studies on behalf of companies. Over the past twelve years, he has designed, performed, and analyzed eye-tracking studies in a variety of fields, including web usability, user experience, package design, consumer contexts, advertising, and applied science. Bartels has an M.A. in Experimental Psychology and has written eye tracking-related articles for several marketing research publications (Quirks, QRCA Views) and scientific conferences (HCII, ETRA)

About Tobii Pro

Tobii Pro, part of the Tobii Group, is the global leader in eye-tracking research solutions. It empowers scientific researchers and business professionals with revolutionary insights into human behavior through the use of cutting-edge eye-tracking technology. This enables its clients to expand their research possibilities, tailor customer experiences, or improve workforce performance. It is used today by more than 3,500 companies and 2,500 research institutions, including all of the world’s 50 highest-ranked universities and 18 out of the 20 largest advertising buyers. https://www.tobiipro.com/

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Top Five Ways to Bridge the Gap Between Online and Offline Retail Sales

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Top Five Ways to Bridge the Gap Between Online and Offline Retail Sales

Over the years, ecommerce experts have come to realize that there needs to be an adequate balance between online and offline retail. Most customers source for products online, getting all the information they need before proceeding to pick it up at your offline store. This might necessitate an identical standard of goods in both offline and online stores. In this episode of Digital Icons, founder of Hero®, Adam Levene discusses all you need to know about bridging the gap between online and offline retail sales.

Adam Levene

Founder , Hero

About Adam Levene

Adam is the entrepreneur and creative force behind HERO®️, the company he founded in 2015 aged 26. With a vision to accelerate the digital reinvention of physical retail; in just three years the company has grown to a team of 50 across NYC and London, and has forged global partnerships with Nike, Adidas, LVMH, Gap Inc and Levi’s among others. Before founding HERO®️, Adam grew Europe’s largest mobile commerce business from start-up through to exit as Chief Strategy Officer and board member. With a team of 200 designers, strategists and engineers, Grapple created apps and services for Virgin, Visa, Santander, FIFA and Formula E among others. The multi-award-winning company was acquired by a fintech plc after just four years for a total consideration of $90m. Adam has given keynotes on the theme of the future of commerce at Web Summit, NRF Big Show, PSFK and Shoptalk, and in 2019 was recognized by Forbes as one of five people ‘turning tired old industries on their heads’. Adam was a former contributor to WIRED on the subject of design and entrepreneurship.

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Bridging the Gap in Digital Customer Experience

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Bridging the Gap in Digital Customer Experience

Retail in this age and time is not as we used to know it. There has been a switch in the way business is conducted, an increase in consumer’s input, as well as better services by retailers. Technology has improved important bits like product data management, the user interface as well as social selling. In this episode of Digital Icons, we will be talking to Jonathan McCune, Director of Product Management for AV and Infrastructure, Black Box – alongside Kevin Swank, Product Marketing Director for the Black Box Global Solutions Integration business about the many changes retail has undergone and what is to come.

Jonathan McCune

Director of product Management for AV and Infrastructure at Black Box

About Jonathan McCune

Jonathan McCune currently serves as the director of product management for AV and Infrastructure at Black Box. He is a trusted business leader, innovator, and product management guru. Jonathan has a strong background in business leadership and product management with wide-ranging experience including SaaS and PaaS solutions, Digital Signage, Consumer Electronics, and Software solutions.

Kevin Swank

Product marketing director for the Black Box Global Solutions Integration

About Kevin Swank

Kevin Swank is the product marketing director for the Black Box Global Solutions Integration business. Kevin is responsible for solution definition, content marketing strategies, and sales enablement for all Black Box services offerings, including those that enable retailers to successfully implement digital transformation solutions.

About Black Box

Black Box is a trusted digital partner in retail transformation. By establishing Digital Retail Networks and enabling new in-store experiences, every day we help leading national and international retailers transform their stores into Intelligent Retail Spaces. The company designs and manufactures award-winning digital signage, video wall and other Pro AV, KVM, cabling, and networking products that are known for their advanced functionality, flawless performance, outstanding reliability, and fail-safe security. Black Box delivers these solutions through its global sales force and channel partners. The world-class support and service provided by Black Box are as important to customers as the powerful products and solutions the company delivers. Black Box is a wholly-owned subsidiary of AGC Networks. To learn more about the Black Box products and service offerings, visit http://www.blackbox.com and http://www.bboxservices.com.

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How to Narrow Online And Offline Gap using Foot Traffic Analytics

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

How to Narrow Online And Offline Gap using Foot Traffic Analytics

Both online websites and offline stores are essential to retail. Customers can decide to purchase products from any of these stores, and there must be a high level of synchronization with the exact products advertised online, available in physical stores. In this episode of Digital Icons, Ethan Chernofsky, VP of Marketing, Placer.ai talks about the gap between online and offline ventures as well as discussing the potential of foot traffic analytics to bridge this gap.

Ethan Chernofsky

VP of Marketing at Placer.ai

About Ethan Chernofsky

Ethan Chernofsky is the VP of Marketing at Placer.ai. Placer.ai provides retailers with actionable location-based insights into their audience and competition. With unprecedented visibility into humanity-in-action, every retailer can be brilliant at running their business. Retailers make critical decisions every day while in the dark. Do they not have answers to seemingly simple questions: Who visits my store? Where do they live or work? What other locations do they frequent? What’s my churn rate? Where do those lost customers go? What are my competitors up to? And ultimately, how should I deploy my limited resources to grow my business?

About Placer.ai

Placer.ai provides retailers with actionable location-based insights into their audience and competition. With unprecedented visibility into humanity-in-action, every retailer can be brilliant at running their business.
Retailers make critical decisions every day whilst in the dark. They do not have answers to seemingly simple questions: Who visits my store? Where do they live, or work? What other locations do they frequent? What’s my churn rate? Where do those lost customers go? What are my competitors up to? And ultimately, how should I deploy my limited resources to grow my business?
Placer.ai provides instant access to location insights derived from the foot traffic of millions of consumers, delivering visibility into offline behavior. We shed light into the churn, trade areas, untapped audiences, out-of-store behavior, and competitive benchmarking.

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eBay reveals the list of products included in the top purchases of 2019

eBay top purchase of 2019
eBay top purchase of 2019

One of the most interesting lists that we like to take a look at in terms of e-commerce stores is the top purchases of 2019 for any particular company. One thing this goes to show is the fact that there are people out there who are willing to buy expensive items online as well. Because the narrative earlier was that it is okay for people to buy inexpensive items from e-commerce but they still like to buy expensive products from retail stores.

Looking at the list of items from eBay via a report from eSellerCafe, we can see that there are extremely high-ticket products included in the list. This not only shows that people are willing to trust e-commerce companies but it also shows that there is a huge market for selling products online too. Getting back to the list released by eBay, we can see sales of rare sports memorabilia, supercars, luxury timepieces and other products without worrying about the price tag.

Now, there is a general consensus regarding eBay as well which is that it is the place where you will rare stuff such as memorabilia and other products. Also, we have seen that eBay India was acquired by Flipkart which has been rebranded to 2Gud now which is a platform selling used products from smartphones to everything else. Earlier too, eBay India was known for selling used products but at a high price since they were rare.

As far as the price of these products is concerned, eBay reveals that they range from $7,000 to $4.5 million. One of the top purchases of 2019 on eBay was a Tom Brady 2000 Autographed Playoff Contenders Championship Ticket Trading Card which sold for $400,000 and another one was a Michael Jordan 1997 Metal Universe Precious Metal Gems Card that sold for over $350,000. However, the top purchase of 2019 on eBay went to 20th Annual Power Lunch with Warren Buffett to Benefit GLIDE for $4,567,888. As the name suggests, this is a charity lunch with Warren Buffett for a great cause.

UPS launches e-commerce plugins for shopping platforms with various features

Woocommerce UPS plugin
Woocommerce UPS plugin

One of the biggest shipping companies worldwide, UPS, is known to be delivering half of all the packages that are bought on e-commerce companies in the US. Now, we also know that Amazon and UPS are not having the best of times lately. Having said that, we also see that Amazon has to deliver their parcels via UPS where they don’t have coverage yet.

But a report also mentioned that Amazon is trying to deliver more than half of its packages directly now to reduce its dependence on UPS. Also, Amazon believes that they can deliver the packages faster directly rather than through third-party services.

On the other hand, we have UPS who is also making efforts to make their services more reliable and also integrate with different platforms to make it easier for sellers and buyers to use them. Regarding those efforts, we now see that UPS has released plugins for different platforms related to e-commerce. With these plugins, the company hopes that its services will become more easily accessible and the trouble for its customers can be greatly reduced.

Talking about these plugins as reported by eSellerCafe, UPS reveals that these plugins will be available on WooCommerce, PrestaShop, OpenCart, and Magento which are all used to host e-commerce stores by different sellers around the world. Talking about the features that this plugin provides for store owners, UPS reveals the following information:

  • Label printing within the e-commerce platforms, including for multi-order batches.
  • Full control over shipping rates displayed to e-shoppers.
  • Presentation of accurate, scheduled delivery times to e-shoppers during checkout.
  • Access to the real-time tracking information.

One thing that everyone talks about regarding e-commerce orders is the delivery time as well as tracking. So we believe that this plugin will help customers get accurate estimated delivery time as well as precise tracking information.

How to leverage technology and influencers in the world of Fashion?

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

How to leverage technology and influencers in the world of Fashion?

The world of fashion is undergoing a dramatic shift by leveraging technology and influencers. These two elements not only help in the brand building but also in conversions and personalization. This episode of digital icons looks to understand the unique ways of building a fashion brand through technology and influencers. Join Laura Joukovski, President of Global Fashion Brands, Techstyle Fashion Group as she explains recent trends in the fashion industry in relation to technology.

Laura Joukovski

President of Global Fashion Brands at TechStyle Fashion Group

About Laura Joukovski

Laura Joukovski is President of Global Fashion Brands at TechStyle Fashion Group. In her role, Laura leads three brands under the TechStyle Fashion Group portfolio: JustFab, ShoeDazzle, and FabKids. In addition to leading these three brands, Joukovski oversees all global media and customer acquisition strategies across TechStyle’s portfolio. In her six years with TechStyle Fashion Group, Joukovski has held management roles of increasing responsibility, including Chief Operating Officer of FabKids, General Manager of Fabletics, and Senior Vice President of Global Media and Analytics. Joukovski most recently served as Chief Media Officer, during which time she oversaw a global customer acquisition budget of $125M across TechStyle’s portfolio of brands. Joukovski has played a key role in the development of TechStyle’s Expert Services group, having built the company’s data-driven media buying and global analytics architecture. Joukovski joined TechStyle following the company’s acquisition of FabKids, where she was on the founding team and served as Chief Operating Officer and Chief Financial Officer. Joukovski began her career as a consultant at Booz Allen Hamilton, before joining Levi Strauss & Co as Director of Supply Chain Financial Planning & Analysis. She also served as Chief Operating Officer for Tea Collection, a children’s apparel company.

About TechStyle Fashion Group

TechStyle Fashion Group is a global fashion and lifestyle company founded in 2010 to deliver access, quality and style for unprecedented value. TechStyle Fashion Group uniquely merges advanced technology with the latest fashion trends to offer an entirely new shopping experience to millions of customers worldwide, including five million VIP Members, through a portfolio of apparel, accessories and shoe brands. TechStyle Fashion Group is reimagining the business of fashion through data, personalization and vertical integration to benefit the modern shopper. TechStyle Fashion Group’s brands include JustFab, Fabletics, Savage X Fenty, ShoeDazzle and Fabkids, and are available in 12 countries: the U.S., Canada, the United Kingdom, Germany, France, Spain, Sweden, Denmark, Netherlands, Australia, Belgium, and Austria. https://techstylefashiongroup.com

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Express is closing 100 out of 600 retail stores by 2022!

Express Store

Express is a leading fashion brand for women and men. The company operates more than 600 retail and factory outlet stores in the United States and Puerto Rico, as well as an online destination.

As part of the cost optimization and rationalization, Express announced to close 17% of their stores by 2022.  This includes nine stores that have already closed in 2019, 31 by the end of January 2020, and an additional 35 by the end of January 2021. The company expects the net impact to sales to be a reduction of $90 million by 2022. This reduction is offset by the elimination of the fixed operating costs of the closed stores and leveraging the remaining stores’ and online infrastructure for additional sales, which it expects to result in a $15 million annualized increase in EBITDA by 2022.

It also announced a new corporate strategy named “Express way forward” which essentially revolves around building a new customer experience, retaining their existing customer and gaining more customers.

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Digital Marketing Must Match Physical Stores

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Digital Marketing Must Match Physical Stores

Anticipating the wants of customers based on user history is a sure-shot way of building brand loyalty. The second episode of Digital Icons brings to you Diane Burley’s (VP of Content at Lucidworks) in-depth view on the role of intelligent search in making each customer’s retail experience intuitive and worthwhile.

Anouk de Lange

Head of ecommerce and marketing at lighting

About Anouk de Lange

Having worn many hats in my +12 years career, I have had the pleasure to work for agencies, networks, brands and publishers alike. As a result, I take on the challenges retail brands face from a multi-disciplinary, multi-lingual and cross-cultural perspective.

As a seasoned programmatic marketer and sales strategist, my passion is to invent new, more powerful and profitable ways to turn customer and market insights into revenue. I firmly believe the best bottom-line results come from out-of-the-box initiatives and business should be conducted with one firm thought in the back of our minds: In life you always meet twice.

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10 steps to increase your conversion rate in your ecommerce store

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

10 steps to increase your conversion rate in your ecommerce store

We have Karl Lillrud, eCommerce expert and Tedx speaker at Driva Eget and Ted conferences respectively in this episode of Digital Icons. Being an eCommerce expert, Karl Lillrud knows all there is to know about improving sales, customer loyalty as well as ad conversion rates. Lillrud posits that a ten steps process is too much, as you must keep your page checkout as low as possible to aid conversion. He also discusses the top three mistakes which retailers make, one of which is overstimulating customers. Lillrud also highlights future trends in retail, discussing how they will shape the sector.

Karl Lillrud

ECommerce expert and Tedx speaker – Driva Eget

About Karl Lillrud

I inspire and educate as keynote speaker and thought leader on subjects related to entrepreneurship, online consumer behavior, and internet-based businesses.

Leading e-commerce and online companies to reach the next level with a unique understanding of their business, goals, and challenges.

Setting strategies for companies who want to transform their sales online, based on global data and market-leading insights either as a speaker or as a consultant.

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Millennials Are The Biggest Customers Of The Adventure Sector

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Millennials Are The Biggest Customers Of The Adventure Sector

With the increased interest in adventurous activities like hiking and camping, the adventure sector of eCommerce is growing rapidly. In this episode of Digital Icons, we discuss with Daniel Walton, Managing Director and Founder of Olpro, a top brand in the adventure category. Walton speaks to us about the growth of the adventure sector in eCommerce, factors responsible for this growth as well as difficulties which brands face. Daniel Walton highlights Japan and Australia as the biggest market for adventure brands, as well as positing that Millenials are the biggest customers.

Daniel Walton

Managing Director – Olpro 

About Daniel Walton

I left University in 1998 with a Degree in Criminology but immedietly went into retail and used the skills I’d learn’t within sociology and psychology to go into business development, sales and purchasing. Having been Director of three outdoor leisure companies in 2011 I founded OLPRO – a true British camping brand. OLPRO launched a fully shoppable website in 2013 which has seen strong growth every year as well as becoming a stronger and stronger, stand out, camping brand.

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Customer Data Platforms Is The Key To Effective Personalization

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Customer Data Platforms Is The Key To Effective Personalization

Personalization as a tool in eCommerce helps retailers to improve customer loyalty They tend to know the customer better using this tool, allowing them to put things in place to improve the customer experience. In this episode of Digital Icons, Eric Archer, managing director of data, Arm Treasure Data talks to us about the way Customer Data Platforms (CDP) can aid effective personalization and improve the customer experience as a whole. He goes further to discuss the advantages of CDP to retail, the challenges and risks involved, as well as ways to avoid them.

Eric Archer

Marketing director of Data-Arm Treasure data 

About Eric Archer

Eric Archer Smith is the marketing director for Arm Treasure Data and oversees all things demand gen and account-based marketing. He also runs the “”Treasure Data runs Treasure Data”” initiative and is responsible for using the company’s own technology to pioneer new use cases and attribution models internally.

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Do you want to reduce product returns? David Kohn from Heal Furniture shares their secrets!

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Do you want to reduce product returns? David Kohn from Heal Furniture shares their secrets!

Furniture is one of the biggest sectors of ecommerce, as they provide products for virtually every member of the populace. Being a large sector in ecommerce, furniture brands face a lot of difficulties especially when it comes to returns. In this episode of Digital Icons, we speak to David Kohn, director of ecommerce, Heal Furniture. Having been around since 1810, Heal is one of the oldest ecommerce brands around, David Kohn shares the secret of their longevity and highlights key steps to take in reducing returns. David Kohn believes returns can be reduced if products are perfectly visualized, along with the correct specifications. He touches on augmented reality and image rendering in 360, as important tools to achieve this.

David Kohn

Director of Commerce-Heal’s 

About David Kohn

David Kohn is a multichannel veteran with a wealth of online and offline retail experience. He is currently driving the digital growth of Heal’s, the world-famous furniture and interiors store. He has previously held commercial leadership positions in major high street names including WHSmith, Waterstones, Borders and Snow+Rock Group. As a self-appointed champion now of the SME, David is a keen proponent of practical solutions that deliver indisputable performance.

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Building Customer Loyalty Goes Beyond The Product

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Building Customer Loyalty Goes Beyond The Product

In this episode of Digital Icons, Andrea Picchi, the head of experience design, River Island extensively addresses building relationships and customer loyalty. Using the apparel industry which he is an expert in as an example, Picchi asserts that building relationships is one of the most difficult tasks in any sector. He posits selling values and beliefs which customers can relate to, should be the goal. Picchi explained this, while highlighting top apparel brands. He also cites personalization and the promotion of local culture, as brilliant ways to further build customer loyalty.

Andrea Picchi

Head of Experience Design-River Island 

About Andrea Picchi

With 20+ years of experience in the design field, in the past 10+ years, he has been leading teams and personally contributing to the creation of products and services used by millions of users. He had worked with, and for, companies like Apple, Google, Samsung, Nokia, and Sony, but also Virgin Media, Ryanair, British Airways, and currently River Island. Andrea Picchi has a background in cognitive psychology and computer science; he continued his education in human-computer interaction at Stanford and business and design thinking at MIT.

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Targeted Marketing Keeps Cost of Acquisition Low

Digital Icons – A vlog series

Tricks of the trade to grow and nurture your business

Targeted Marketing Keeps Cost of Acquisition Low

In this episode of Digital Icons, Stephen Honight, the ecommerce and marketing lead lead at Pukka Herbs discusses how targeted marketing can help brands keep their cost of acquisition as low as possible. Stephen Honight also explains how ecommerce has boosted online sales, as many prospective customers check out products online before purchasing offline. With wellness, being one of the biggest sectors in e-commerce, Stephen Honight as a player in this sector, explains how personalization has fueled this growth. Honight also touches on voice commerce, and the potential which it has for ecommerce.

Stephen Honight

Ecommarce and Performance marketing lead-Pukka Harbs

About Stephen Honight

With a background in engineering and finance, Steve has spent the last decade in the eCommerce space; as a channel manager for established firms; a category lead for fast scaling eCommerce sites and through his own agency, building, running and selling eCommerce and Amazon stores. His speciality is the Amazon Marketplace – ensuring listings are merchandised ready for search and then executing programmatic display and pay per click adverts, driving geometric growth in sales and awareness for consumer products within the online space.

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India’s Future Group scales down its e-commerce operations in a move opposite to the trend

Future Group
Future Group

If you have been following the trend in the retail industry for a while, you would have seen that most of the huge retail operators such as Walmart, Target, Best Buy and other huge retailers have switched to e-commerce operations.

Now, we are not saying that these stores have been shut down and they have pivoted to e-commerce on the whole. However, it is also a fact that they have partially switched to e-commerce as a means of selling and they are seeing success as well.

But that does not mean that we will not see anything against this trend. As we see from the latest report from India’s LiveMint which reveals a reverse trend move by one of its biggest retailers. This report mentions that one of India’s biggest retailers which is Future Group led by Kishore Biyani has scaled down its e-commerce operations. Yes, the Future Group has also fired more than 400 of its employees due to this switch.

Getting more details into the matter, it has been reported that Future Group which launched its Retail 3.0 venture has scaled it down. In 2019, Future Group had decided to launch Retail 3.0 e-commerce venture because of a slowdown in retail spends and delays in expected funds. However, this move to cut down operations seem strange.

Also, some employees revealed that the Future Group laid off its employees for the last few months. But since nothing has been made official yet, they revealed this on the condition of remaining anonymous. At the time of launch of its e-commerce venture, Future Group had planned to switch from retail to e-commerce.

One employee even revealed that “The idea was to convert the entire offline journey of a Future Group consumer into the online world,”. However, it looks like Future Group’s plans did not turn out fruitful due to local and international competitors.

Amazon is developing payment terminals to let you pay with hands

Amazon payment terminals
Amazon payment terminals

One thing that we have in the e-commerce industry is that innovation is needed in every step of the way. We have seen that those companies which have not shifted from retail to e-commerce have been left behind. However, the companies who have been stubborn in the e-commerce industry have also been struggling lately.

There are companies in the e-commerce sector which are doing well and that’s because of one reason, experimentation. Now, the best example we can take of any company which has experimented and is currently at the top is Amazon.

We have seen initiatives from Amazon such as Amazon Go cashless stores as well as stores where you don’t need to pay or stand in queues during the time of checkout. Now, we are seeing a new innovation in the payment sector from Amazon which is a way to let you pay via the palm of your hands as reported by Android Central.

Basically, you would be aware that there is already a way to pay via your phone with the help of Google Pay, Apple Pay and others. Also, you can pay with your face via the face recognition tech available already.

However, you would have seen that fingerprint payment is not available because there is a risk of getting scammed. Thus, a better system is needed and this payment system is through the palms which can detect small details such as the veins inside your palms and the blood circulation too.

Now, we know that this system has a potential of revealing too many details and we will wait to see if this comes into action. But we have seen reports revealing that Amazon is working with Visa and Mastercard to run trials of this new payment terminals. It is also being said that Amazon will start testing these systems once they are ready to be deployed.

ProGlove Collaborates with Samsung to Introduce Solution That Meets Growing Demand For Wearable Scanners in Industrial Environments

Industry wearables leader ProGlove, in collaboration with Samsung Electronics America, today announced a combined product solution to address the growing need for wearable scanners in industries ranging from retail, transportation, logistics, and manufacturing. The combined solution consists of ProGlove’s MARK product family of wearable barcode scanners and Samsung’s latest ruggedized smartphone for business – the Galaxy XCover Pro — providing enterprise users a seamless, secure flow of information, enabling consistent traceability and increased user comfort.

The solution bundle will be on display at this year’s NRF Annual Convention and Expo, January 12-14, at ProGlove’s (#1638) booth.

When using the joint solution, mobile workers effectively have the information they need at their fingertips and can enter requested data into their IT systems on-the-go. By removing the need for firstline workers to return to stationary terminals to conduct business, memorize directions or pick up conventional scanner guns, efficiency and user comfort increases while user error decreases.

Samsung’s industry-leading rugged smartphones are a perfect match for ProGlove’s wearable barcode scanners. The Android-based Galaxy XCover Pro is a sleek, light and stylish smartphone that is built tough for harsh environments, while offering first-line workers a single device that can perform multiple tasks at once. It provides confidence for tackling any job, in any place and in any type of condition – whether working out in the field during extreme weather or at an indoors manufacturing site. Moreover, a big and bright 6.3” screen provides high-quality viewing when looking at charts, presentations or schematics.

Other capabilities include an enhanced touchscreen able to work in any condition, ‘enhanced touch’ for gloves-on use in wet conditions, and multiple programmable keys to conveniently create custom actions with one click. By leveraging the powerful Samsung Knox platform users can also increase data security while improving worker’s guidance.

Barcode scanning is an important function with regards to documenting process steps and ensuring traceability – an essential part of tracking and tracing a product through the supply chain. With this Samsung collaboration, ProGlove provides a classic example of technology built around the human worker, providing a next-generation scanning solution that is easy to deploy, reliable in use, and dramatically cuts scanning time and reduces picking errors by its refined worker’s feedback.

ProGlove’s worker feedback provides a combination of haptic, visual and audio signals to confirm correct picks and identify wrong picks when items are scanned. The company’s MARK family is in use at some of the world’s most renowned global industrial brands such as BMW, Bosch, Lufthansa, and Technik. MARK is completely hands-free, and roughly the size of a matchbox; making it the world’s lightest and smallest barcode scanner.

About ProGlove

ProGlove develops industrial wearables. The smart solutions of the German headquartered company are used by more than 500 renowned organizations in manufacturing, production, logistics and retail. ProGlove was founded in December 2014 after winning the Intel “Make it Wearable” Challenge in Silicon Valley. ProGlove is backed by growth focused investors Summit Partners, DICP and Bayern Capital. ProGlove employs 200 people from over 40 countries at its two sites in Munich and Chicago. More information is available at www.proglove.com.

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA), is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.

Amazon founder Jeff Bezos recently visited India and it didn’t go well

Jeff Bezos India visit
Jeff Bezos India visit

One of the recent headlines is regarding Amazon, Jeff Bezos and his visit to India which is termed as a surprise one by Quartz. Now, it is worth mentioning that the Amazon founder did not have a totally surprise visit as he did inform the Indian Government prior to his visit. He had also sought appointments from the Indian Prime Minister and other ministers from the government. Since then, Jeff Bezos has attended the Amazon India event celebrating sellers and also attended various meetings of Indian CEOs and others.

However, the most notable part of this visit is that he did not meet any Indian ministers or the Prime Minister since he was not given an appointment in the first place. Even though Jeff Bezos said that this century is an Indian century and announced an investment of $1 billion in Amazon India, the Indians are not happy. This is because he was all set to meet protests from local traders during his visit who are not happy with Amazon’s deep discounting and other tactics of growth.

Also, it is worth noting that Amazon CEO arrived late at the event which meant that Narayana Murthy, Infosys’ CEO, had to cut down his speech from 20 minutes to just 5 minutes. He even said that “I am not used to such delays”. To make things worse, Amazon CEO was welcomed to India with an antitrust investigation due to the practices of Amazon and its rival Flipkart too.

India’s trade minister Piyush Goyal even said that Amazon is not doing them any favours by investing a billion dollars because if “they make a loss of a billion dollars every year, then they jolly well have to finance that billion dollars”. All in all, it must be said that Jeff Bezos did not have a great time in India which is not what the world’s richest person expected.

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