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Bridging the Gap in Digital Customer Experience

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Bridging the Gap in Digital Customer Experience

Retail in this age and time is not as we used to know it. There has been a switch in the way business is conducted, an increase in consumer’s input, as well as better services by retailers. Technology has improved important bits like product data management, the user interface as well as social selling. In this episode of Digital Icons, we will be talking to Jonathan McCune, Director of Product Management for AV and Infrastructure, Black Box – alongside Kevin Swank, Product Marketing Director for the Black Box Global Solutions Integration business about the many changes retail has undergone and what is to come.

Jonathan McCune

Director of product Management for AV and Infrastructure at Black Box

About Jonathan McCune

Jonathan McCune currently serves as the director of product management for AV and Infrastructure at Black Box. He is a trusted business leader, innovator, and product management guru. Jonathan has a strong background in business leadership and product management with wide-ranging experience including SaaS and PaaS solutions, Digital Signage, Consumer Electronics, and Software solutions.

Kevin Swank

Product marketing director for the Black Box Global Solutions Integration

About Kevin Swank

Kevin Swank is the product marketing director for the Black Box Global Solutions Integration business. Kevin is responsible for solution definition, content marketing strategies, and sales enablement for all Black Box services offerings, including those that enable retailers to successfully implement digital transformation solutions.

About Black Box

Black Box is a trusted digital partner in retail transformation. By establishing Digital Retail Networks and enabling new in-store experiences, every day we help leading national and international retailers transform their stores into Intelligent Retail Spaces. The company designs and manufactures award-winning digital signage, video wall and other Pro AV, KVM, cabling, and networking products that are known for their advanced functionality, flawless performance, outstanding reliability, and fail-safe security. Black Box delivers these solutions through its global sales force and channel partners. The world-class support and service provided by Black Box are as important to customers as the powerful products and solutions the company delivers. Black Box is a wholly-owned subsidiary of AGC Networks. To learn more about the Black Box products and service offerings, visit and

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Alf Alferez
Alf Alferez
Dedicated writer with a strong track record of developing customer loyalty and managing general office operations. Enjoy being a part of a company where my skills and creative ideas will benefit the overall productivity of the organization. I have a strong desire to work in helping make the world a better place. Please reach out to me on

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