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Due to COVID-19, retailers are giving discounts but no buyers available

E-commerce sales
E-commerce sales

You must have seen our extended coverage regarding the Coronavirus and how it is affecting everyone in the world, be it in the digital space or the retail space. Even the e-commerce which is said to be the future of shopping has been affected because of the fact that everyone has stopped ordering things and even if they are, their orders are delayed which might make them cancel the orders.

On the other hand, e-commerce retailers are not giving up on sales in these dire times as well. Because a new report has emerged which says that e-commerce retailers are still making people buy things at a lower price by organizing sales. However, the retailers are now realizing that when things go bad, they really bad because even at almost 50% discounts, there are no buyers for their products.

As far as the sales are concerned, they are also doing promotional activity to attract as many customers are possible. Companies such as Nike and Macy’s are trying to draw some sales, as their bricks-and-mortar stores remain dark. However, the demand from customers is still not seen and this is also because people are worried if they catch the virus from ordering online since the packages are exposed to the outside world even if they stay indoors.

But even with a 25% or 30% coupon sitting in their email inboxes, most consumers are not looking for a new pair of shoes right now. This is also because of the fact that many people have great uncertainty about their jobs and they do not want to spend on something and then return it later.

People are instead spending their money on groceries and household cleaning supplies, away from apparel and accessories which shows that the priorities have changed due to the outbreak which is obvious but retailers are bleeding due to this.

French cashback company iGraal acquired by Global Savings Group

iGraal
iGraal

It is known that the COVID-19 pandemic has gripped the entire world and it is hard for everyone to work at all in these times. This means that every company around the world is either closed or working in a limited capacity. Therefore, we have very fewer chances of any real work happening right now in the space. But we have somewhat surprising news as the Global Savings Group has revealed its acquisition of the French cashback company named iGraal.

Now, we can say that this is similar to the PayPal acquisition of Honey with the difference being that PayPal was already a player in the space where Global Savings Group is more of an investor. Honey, which started as a plugin to let people save money became a company and is now under PayPal. Similarly, iGraal has been valued at €123.5 million in a mixture of cash and stock and is essentially a cashback company which has an interesting business model.

According to a release by the GSG, “In 2019, GSG and iGraal jointly saw more than six million members using its loyalty tools and connected advertisers to around 400 million consumers,”. “The deal makes GSG the largest rewards, savings and shopping content platform in Europe”.

Revealing their plans for the future, “the two companies intend to expand their cashback and loyalty solutions into new European markets and significantly increase its member base and reach. Despite strong investments and market expansion, GSG expects to stay profitable also in 2020,”

GSG also adds that additional user interactions provide GSG with valuable new insights into the shopping behaviour of millions of consumers worldwide and will enable it to build an “even smarter” advertising platform for its partners. This is basically GSG saying that they would love to study iGraal’s customers and how they buy products to advertise in the best manner possible.

7 Reasons DAM And PIM Integration Is The Key To Your E-commerce Success in 2020.

There is no downplaying the place of Product Information Management (PIM) and Digital Asset Management (DAM) in the success of your E-commerce investment this year. The need for these two software solutions is presently on the rise.

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Both DAM and PIM are data integration solutions that are foundational to the scaling up of your business; they are variants of the same kind. For E-commerce stores that depend on catalog production, DAM tools are the best, while for goods-producing e-commerce stores, a PIM solution will work best. Whichever your choice is, the following are reasons you should invest in these data management solutions now!

1. Achieve Brand Consistency

In the process of trying to be present across multiple online platforms, share your product data across various retail channels, you must not be divulging information that is giving customers a dual perception of your brand. Opinions are fickle and can easily get distorted by minor irregularities.

Create consistent product marketing content with PIM and DAM integration.

2. Improves Business Intelligence

Stay sensitive and in sync with trends around your customers with these software tools. The details about their online activities, searches, preferences, and clicks are the tools that brands like yours are using to provide relevant, user-tailored services and experiences to their customers. Rework a target messaging system that is individualistic and feeds on user-centered details.

As an online business, you cannot afford to offer experiences that suggest that you are not on top of your game. Seize every moment with timely, relevant, and efficient responses to customers’ inquiries.

3. Faster, Easier, and Efficient Marketing

Instead of relying on speculations and assumptions, PIM and DAM will guide your marketing decisions with accurate facts.

With these software solutions, marketing becomes more natural and accurate. You can serve each customer according to his preference, take calculated marketing steps, and strike while the rod is hot.

It is especially important for brands with numerous varieties. The more the products you offer, the more organized you need them to be, so each good is well analyzed and expressed, and there is easy access to information.

4. Real-time Data

Employing these data management software makes it easy to monitor every change in product consumption patterns. The tool provides real-time notification of stock levels every time there is a product purchase, online or offline. The announcement will give you room to make informed decisions based on accurate sales information.

5. Customer Personalization

Now in 2020, a mere online presence is not a good enough catch. In this day and age, customers are more inclined to the experience they get from doing business with you than the actual good they are out to buy. The customer personalization effect that PIM and DAM offers do not only uphold the fact that ‘customer is king.’ The software goes further to accentuate that ‘each customer is king,’ and this singular effect can help e-commerce brands to scale up their business tremendously.

Customers can confidently check up your store, knowing that you will always have something particularly for them.

6. A Happy Customer makes for a Healthy E-commerce Business

In today’s business parlance, getting customers is not as crucial as retaining customers. People are always moving around, exploring, and trying new things, seeking the unusual and most comfortable. No customer wants to carry out full-scale research for every purchase they need to make. Give your customers the best they can get without taking so much of their time and requiring too much stress, and you have made a happy customer.

Control over your SKUs from customer’s search experience to order placement, payment process, and delivery will improve your chances of having your customers return for more trade.

7. Time is of the Essence

Achieve more with less time. Cut out the time taken and the avoidable errors made during the double-entry of data.

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Top Digital Asset Management Tools To Try In 2020

What is your take on Digital Asset management tools, have you been getting corresponding value for the investment? Well, if no, then it must be the case that you are not using the right DAM tool for your company. There are several DAM options, but they do not all work alike, you have to find the one that suits the workings of your data type entirely to get the best result

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Four Top-list DAM Tools

Below is a list of top digital Asset management tools to try. Regardless of your industry or business type, you will find an option you can work with on this list.

  • Adobe Experience Manager (AEM)
    The AEM is one of the top-rated DAM tools. It designs and maintains websites for web and mobile platforms. It is particularly useful to marketers and IT specialists.The tool has an inbuilt system for integrating data for Email Marketing, e-commerce marketing platforms to aid brand promotion. It is also useful as a social media management tool. It has a large user base of both medium and large scale companies in major industries. Data managed by the AEM is highly searchable, especially with metadata, and shared across different online methods and devices. The itch with the DAM tool is that it doesn’t have a free trial version to help people have a hands-on feel of it before they go on to buy it.
  • Brandfolder DAM software
    Brandfolder is an all-encompassing data asset management platform. It is a well recognized digital asset management tool. It leverages data asset management in optimizing your brand management potential through consistent, organized, and efficient brand experiences.Brandfolder features intercom calls, phone calls, electronic mailing, and live chat support. Features like video editing, InDesign templating, and workflow management make for easy management.Brandfolder offers different pricing plans, with $45 being the least. Get quality at affordable rates: security, optimized search, multiple shareability, and much more.
  • Bynder DAM Tool
    Bynder is the third on the list of top digital asset management tools. Over 150,000 users use the tool. Its users range from business administrators, designers, and especially marketers from around the globe. Bynder tends to all kinds of data, including videos, pictures, audios, and text. It does not have a free trial version.
  • Libris Digital Asset Management Software
    Libris is a perfect fit for brands within the creative industry. The cloud-based DAM tool is highly secured and searchable. It uses a simple storage method where all data is uploaded to the same place and is uploaded automatically to the cloud.It does a quick job of sharing pictures, videos, and text data within the team and even to external sources. Libris enjoys usage by over a thousand medium-sized and large-sized top brands and organizations around the world. The DAM software offers a free 14-day trial plan to help buyers make informed buying decisions.

There is a long list of DAM software solutions from which to make choices. But with all of these listed DAM software, you are assured of quality storage, sharing, maintenance, and security of your digital assets.

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Amazon raising overtime pay of its workers due to shopping surge

Amazon
Amazon

As we have reported in the last few days, Amazon is one of the e-commerce retailers that is facing a huge demand in their online orders. This is so intense a situation that Amazon has had to curb its earnings and decide that they will only deliver essential items to people since those orders are exceeding expectations. It is likely the first time that Amazon has had to tell its sellers to stop shipping products to their warehouses as they will not be able to deliver them. Also, one report says that Amazon orders which are not in the essential item’s category are now delayed by up to a month which is unprecedented.

Also, Amazon has announced hiring of 100k workers across the world so that it can cope up with the demands of online orders and deliver them to people on time. But this also means that Amazon will have to do something more to bring more and more employees to work. And that is the reason why we are getting a new report where Amazon is said to be raising pay for its employees who are working overtime to complete the backlog of orders.

As per the announcement from Amazon, Hourly workers at the warehouses will receive double pay after 40 hours for overtime, up from the 1.5-times rate, from March 15 to May 9. This is also the second time in a week that Amazon has announced the raising of overtime pay for its employees. While this is likely to put a strain on Amazon’s earnings, it is doing its best to serve the people during these testing times. Amazon’s new overtime pay for its workers will be $17 now which was $15 earlier. Also, workers can take an unlimited off without pay which is to let employees stay at home if they are not feeling well.

Best Buy starts curbside pickup only after March 22 due to COVID-19

Best Buy
Best Buy

We have seen that the e-commerce companies, which were immune to the coronavirus outbreak, are also feeling the heat right now. This is because most of the US e-commerce companies also had a retail presence and they also need employees to dispatch orders from their warehouses to people’s houses. However, the fact that everyone is on a lockdown means that no deliveries are possible and also the employees are not available. But they are still managing the situation with means such as reducing work hours and prioritizing orders that are essential.

Now, we have a new report from Best Buy which is one of the top 10 e-commerce stores in the US having an even bigger retail presence. It is said that Best Buy is moving to curbside pickup only meaning that you cannot go to the Best Buy stores and buy from inside but only order online and then pick it from sides of the store. Also, Best Buy will only allow its employees inside their stores and not regular customers starting March 22. This is also due to the massive lockdown that the US government has announced to stop the spread of COVID-19 as much as possible.

Also, if you have forgotten to order the product online then there is also a way in which you can still buy the product. The company reveals that “if, for any reason, you didn’t order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car.”

Best Buy reveals that they are seeing a surge in people wanting to buy products that help in freezing or refrigerate food items. They say that “As we meet the demand for these necessities, we are adjusting how we operate in many ways to improve safety.”

PIM vs. MDM: What’s Right for your Business?

Are you torn between the choice of using a PIM or MDM solution for your business? Well, both management solutions are excellent ways to organize crucial company data. The tricky thing about both MDM and PIM solutions is the similarity in the value they offer. But regardless of their strong tie and likeness, the question of choice between MDM vs. PIM always still occurs in business decision narratives because they are not perfect substitutes in the world of data management. Find out which of both solutions is right for you? But before then, let’s get into the meaning of both terms, at least before we get into the PIM vs. MDM discussion.

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PIM vs. MDM2

What is MDM?

MDM, meaning Master Data Management is nothing but an IT-led method of managing accurate source data about clients, employees, stock, cost, and a list of other pertinent measures of growth in a company. Master data is crucial for portraying consistency and uniformity in company data. It covers details about customer segmentation, product categorization and pricing, growth trends, customer detail, staff strength, employee payroll, and other detail.

An error in the entries made in the master data of a business always has far-reaching effects on the company performance and KPI. This fact is the more reason businesses engage Master Data management software and teams to ensure the consistency of the data with which they formulate company policies and make weighty decisions.

What is PIM

PIM means Product Information Management in full stretch. The PIM is the management of a type of Master Data- the Product master data. PIM is also an MDM, and it focuses on aiding merchandising and marketing. The management of the product master data is for saving, updating, and monitoring information about the product or services that a company provides. The Product master data contains information about the different sizes, packages, and varieties of the goods or services produced in a company. Product information management is hence the data management solution that is useful in the analysis and control of product details.

Customer master data

The customer master data is the centralized document that contains all the details about customers. Having the Customer master data gives entrepreneurs or business administrators a better view of their market share and can help tailor their next big marketing move.

Unlike other MDMs, the PIM can analyze more data. It has grown to involve more than the regular MDM does. PIM even controls the back-end of a business, to make sure that each product assumes a uniform image and perception throughout the company.

The Contest- PIM vs. MDM

Both data management solutions attack the same problem, just that they both operate different scopes. Their use depends on a couple of factors like the ones listed below: 

The centralization of product information or concentration of company information.

The motive behind your decision to take up a data management solution will determine which of both solutions you’ll adopt. If it is the case that your company intends to go all out with data management to be able to keep track of all crucial business data, then product Information management will not suffice. Your best bet is Master Data management. But in a case where your data management adventure gears towards helping you improve the metrics that determine the quality of your products, then this is still within the ambit of product Information management. So there is no point going overboard with an overall MDM system.

An improved Marketing strategy or investment in overall operational productivity?

Product information management is instrumental to the viability of your next marketing plan and strategy. Get your product into the right niche within the market with PIM and strategically position your brand with investment in brand perception with MDM.

Cost

Needless to say that if you are running a tight budget for the management of your business data, then product Information management is your available option. It is a wise move to invest in PMI first, get dividends of your investment in the form of increased turnover rate, brand awareness, and customer engagement before going on the full-stretched Master Data Management. For a cost-effective, scale-developing data management solution, PIM is your go-to.

Although PIM focuses on products, it employs more extensive methods in data management. But for a multi-leveled, centralized data management course, MDM is your plug.

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4 types of master data to center your business around in 2020

The shoppers are cultivating a trend of wearing clothes once, before returning the items for a refund. In the latest survey done by Barclay Cards in the United Kingdom, approximately one in ten shoppers reveal that they have purchased clothes online only to wear once to post a photo to social media and subsequently returning their purchases.

Master Data refer to any classified business data that centers around clients and customers, employees, inventory, suppliers, analytics, and more. It is a single file document. This compiled data stands ultimate against the rulings of other data; about the subject matter, it is storing data. It is otherwise called Reference data and is collected into a single document to cut out errors borne from duplicate records, and to increase the business’ operative efficiency. The single-file information becomes the source for projects or tasks that require details of the data. It will give room for uniformity across the company. Note that master data only contains records of critical operations and knowledge in business.

Four Types of Master Data1
Four Types of Master Data2

The master data is a crucial part of every decision-making process in your e-commerce business. From viewing the master data of a company, one can tell what the business does, the product or service with the highest demanded, the category of the market that their service or product appeal to, product prices, customer details, and a long list of other information.

The Types of Master Data to Pay Attention to in 2020

There are several types of Master Data, but the following six are core to the growth of any business.

Employee master domain

The employee master data is a type of master data that compiles the details of every staff working in a business enterprise. It contains names, pictures, contact details, addresses, position, educational qualification, remuneration, leave due, work history, and all other necessary detail about each employee across the different departments in the establishment. Although individual departments would also have their bio-data document for staff within their department, they are not allowed to source for the information from any other source different from the employee master data- the reference data.

Customer master data

The customer master data is the centralized document that contains all the details about customers. Having the Customer master data gives entrepreneurs or business administrators a better view of their market share and can help tailor their next big marketing move.

Product master Data

The importance of the product master data cannot be over-emphasized. It is the one master data type that every business should have. It is very instrumental in rapid business growth. Like other types of master data explained above, the product master data concerns business detail that is in line with the products that the business provides.

Asset Master Data

The asset master data contains information about the different assets owned by the business, the condition of the asset, depreciation, valuation, and all.

All the above-listed master data are relevant, but some are more instrumental to the growth of your business than others. In 2020, you should not neglect the importance of the product master data and customer master data.

Master data will always contain entries from all these domains, and sometimes from more. Details on Master data are useful to other data fields for use as Reference data for operations that could be internal or external to the business.

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Costco acquires logistics firm Innovel for $1 billion

Costco
Costco

During the coronavirus outbreak, we have a surprising report of an acquisition. The news is from Costco which has revealed that logistics firm Innovel has now been acquired by them. The company has spent $1 billion to acquire this company and leverage its logistics and delivery for the e-commerce platform. It is also known that Innovel had been the last-mile delivery partner for Sears for “decades”. Now, it will become the last-mile delivery partner for Costco.

Apart from last-mile delivery, Innovel has also been doing delivery of “big and bulky products, along with installation and “white glove” support services, across the United States and Puerto Rico”. Innovel delivered products such as “major appliances, furniture, mattresses, televisions, grills, patio, fitness equipment and wine cellars”. Costco CEO says that “We have had a great relationship with Innovel and share a philosophy of taking care of our members”. “We believe the acquisition will allow us to grow our e-commerce sales of big and bulky items at a faster rate.”

It is clear that Costco wants to deliver big products to people’s home rather than the need for them to pick those items for the store. This is obvious that Costco has seen data which reveals the trend of people shopping for products such as furniture, heavy appliances and others online as well.

As per Innovel’s website, it can reach 100% of continental U.S. ZIP codes, plus Anchorage, Alaska, and Oahu, Hawaii. The company said it offers a 24- to 48-hour delivery capability for 85% of households and 93% of orders and makes more than 4 million deliveries per year, with 1,100 trucks on the road daily.

Apart from Innovel covering 90% of the US and Puerto Rico deliveries, it is also ranked among the top when it comes to customer satisfaction which is also the reason why Costco decided to acquire it.

USPS, FedEx continue delivery services despite COVID-19

Delivery services
Delivery services

It is seen that most of the companies have now ordered their employees to either stay at home and work from there or take leaves which might be paid or unpaid depending on the company. Also, the fact is that it is better for people to stay in isolation rather than going out and dangering the lives of others since the Coronavirus is a virus that gets spread very easily. However, it is seen that companies such as delivery services, e-commerce firms and others don’t have that privilege since they have to get their items delivered.

Also, it is important that they stay functional because people are currently relying on them to get the job done. Since everyone is afraid to go out, they are ordering everything at home. Now, there is good news for the people in the US since two of the biggest delivery services have revealed their plans. Both FedEx and USPS have said that they will remain operational right now despite Coronavirus pandemic which has forced most of the country into lockdown.

USPS even says that it is not experiencing “operational impacts” right now due to COVID-19 but we are not sure how long that will remain so. However, the USPS has stopped delivering to China and Hong Kong with their reason being “due to widespread airline cancellations and restrictions into this area.”

As far as FedEx is concerned, they are also delivering packages normally and have said that they are sanitizing delivery equipment regularly. In its statement, the company says that “We are operating to and within impacted areas as local conditions and restrictions allow. We are adhering to all regulations and guidelines from government authorities related to containment of the virus,” Adding that “These work and travel restrictions may affect shipments to and from impacted areas, as well as shipments moving within those areas. We have adjusted delivery commitments for certain impacted areas.”

Amazon hiring 100k distribution workers to keep pace with online orders

Empty shelves at Amazon
Empty shelves at Amazon

Earlier this week, we reported that Amazon is finding it hard to keep up with the surge in online shopping due to the coronavirus pandemic and they are not able to do their deliveries on time. Due to this reason, we have also seen a statement from Amazon saying that people should expect deliveries later than expected. Also, Amazon’s sellers have been told to show the quantity available for each item clearly. But we know that Amazon can’t just sit idle with their deliveries being delayed since they are such a big company.

So now Amazon has done something that was needed wherein the company is hiring more than 100k workers for its distribution centres across the US and these workers will help them achieve their unprecedented surge in shopping online. Amazon also reveals that these workers will be both full-time and part-time to keep up with the demand. An official statement from Amazon reads that “We are seeing a significant increase in demand, which means our labour needs are unprecedented for this time of year,”

Amazon also said yesterday that they are out of stock with “some popular brands and items, especially in household staples categories.” As per CNN’s report, they found out that some branded toilet papers, as well as branded disinfectants, were out of stock.

The company adds that “We believe our role serving customers and the community during this time is a critical one, and we want to make sure people can get the items they need when they need them,”. “We are working around the clock with our selling partners to ensure availability on all of our products, and bring on the additional capacity to deliver all of your orders.” But the problem with Amazon is that they also need to prepare for the situation where they have to tell their employees to stay at home and observe self-isolation which is when things could get worse.

Apple is closing all retail stores outside China due to COVID-19 outbreak

Apple Store
Apple Store

Apple is one of the first retailers that has taken the tough decision of closing all its retail stores across the world. However, the interesting part here is that Apple’s retail stores in China will remain open. This is because China has managed to contain the threat of coronavirus for most parts. While we still see cases in China emerging, it has gone ahead with restarting most of its factories, stores and the lockdown has also been relaxed. This is ironic in some ways because we saw that everything was closed a few months ago in China while things was going as normal everywhere else.

This will mean that Apple’s production woes will be reduced because its Chinese factories will restart once again. However, it will have nowhere to sell those products since its stores in the US, Europe and other parts of the world will be closed. The online stores for Apple will remain along with its “Apple Store” app which means you will be able to order online. But we are also not sure when they will get delivered to you since no delivery partners might be available.

In a blog post, Apple CEO Tim Cook wrote that “One of those lessons is that the most effective way to minimize the risk of the virus’s transmission is to reduce density and maximize social distance,”. “As rates of new infections continue to grow in other places, we’re taking additional steps to protect our team members and customers.”

It is observed in China that a lockdown, even though feels terrible, is the best way to contain this virus because if no one comes in contact with each other, the things will not spread as fast as they are happening at the moment. The company says that its stores will remain closed till March 27.

Amazon goes out of stock with household items amid panic buying in the US

Amazon
Amazon

It looks like the situation is quite tense in the US and the people are quite afraid of the COVID-19 outbreak. Because we have already seen that people have been stocking up food items and household supplies for the next month. But now the situation is about to get even worse as Amazon, the biggest US retailer, has announced that it is out of stock with household items. This means that Amazon’s warehouses have been emptied and the company can’t import items so people can no longer rely on Amazon for household items.

Apart from that, it was already announced by Amazon that delays will be there due to the high number of orders as people are ordering online for most parts. Once again, Amazon says that orders will be delayed than what is the norm because of the huge surge in online shopping recently. Now, the company says that the orders for Amazon Prime customers will also be delayed largely. Amazon says that some of the products in its “household staples” categories will remain out of stock as well.

The company adds that “In the short term this is having an impact on how we serve our customers,”. “We are working around the clock with our selling partners to ensure availability on all of our products, and bring on the additional capacity to deliver all of your orders.”

Apart from that, Amazon marketplace also has a notice which reads that “Inventory and delivery may be temporarily unavailable due to increased demand. Confirm availability at checkout.” which is to tell the sellers on Amazon regarding high demand and low stock. Also, it is seen that most of the orders regarding toilet paper and bottled water along with sanitizers and soaps were out of stock. This is also due to the fact that Amazon removed many listings due to price gouging.

Patagonia closes all its shops, website due to COVID-19

Patagonia
Patagonia

Patagonia which is one of the famous sporting goods retailer has announced the closing of all of its stores as well as the online operations including their website due to the coronavirus outbreak.

This is known after a memo was posted on its website and everyone who visited the site saw it. The memo from Patagonia reads that “the scale of impact is still unknown, and we want to do our part to protect our community especially while testing availability is unknown.”

It is also the right measure in order to stop the spread of this virus because people visiting its stores might get infected and even its online operations need to be stopped since the delivery personnel can get infected or infect their customers.

Now, the store says that all of its stores and website will cease at the end of operations on Friday which means we will not be able to shop on retail or e-commerce from Patagonia after tomorrow. It is also not known for how long this closure will take place and the store says that they will reveal more details by March 27.

The great news for Patagonia employees is that they have announced that the pay for its workers will continue as per regular in the interim. Also, Patagonia says that they will update its customers on the next steps by March 27 by which it will likely assess the situation and decide if the stores and website should be reopened or not.

However, the store also said in a contradictory message that customers should check their website on March 16 to place online orders. It is likely that the orders placed on its website will not be delivered until the end of March since its offices will be closed and any maintenance on the website will also not take place.

Coronavirus is said to change the way people shop, travel and work

Retail trends
Retail trends

We have seen over the years that there have been many epidemics and pandemics that occurred and they have been deadly. So this is not the first time that a coronavirus has emerged which has killed lots of people and infected billions. However, we have seen that after each epidemic we have seen a new pattern emerge in how people operate. The COVID-19 outbreak is no different and many are expecting people to change the way they work, shop and travel.

After the great depression, there was a “waste not want not” attitude among the people that has been seen for decades since that time. Also, there was a global financial crisis back in 2008 that left the trend of people hoarding the world’s biggest collection of foreign exchange. This time around, there is a public health emergency and it is causing stocks all over the world to crash and economies are suffering. Therefore, it will also leave a mark on the people who will change their way of doing things.

We are already seeing some changes where people are starting to work while wearing face masks which was not common before this outbreak. Also, people are starting to think before doing trips abroad in order to avoid as much social and public gatherings as possible. Apart from that, most people have started to hoard essential supplies in the fear that they might not have the required items to survive in case of a lockdown.

Also, the fact that people have started to work-from-home as companies have guided them to means that a new trend will emerge. It is believed that even after the COVID-19 outbreak’s threat is gone, people will continue to work-from-home as much as possible and jobs that were said to be impossible working from home will also be allowed to be done from home.

E-commerce retailers prepared for financial and supply chain disruption due to COVID-19

Retail survey regarding COVID-19
Retail survey regarding COVID-19

It is a known fact that COVID-19 has spread everywhere across the world which is also the reason why it has been declared a pandemic from an epidemic by the WHO. Also, the virus is spreading like fire all over the world which is why strict rules have been placed and people are being kept into isolation if found to be positive. In addition to this, we also know that e-commerce retailers are facing a shortage of supply because people are starting to stock up necessary items.

On the other hand, there will be disruptions in the supply chain for these e-commerce retailers because the pandemic has generated from China which is the biggest source of products all over the world. Now, a new survey shows that retailers are prepared for disruptions in the financial and supply chain due to the outbreak. This is also evident from the fact that they have decreased their estimates for the first quarter which is to guide their investors.

Nearly half of the retailers now expect their revenues to be down due to the outbreak of this virus even though the demand has been tremendous but it is mostly for products such as face masks, toilet papers, sanitizers and other essential items.

The survey mentions that “The coronavirus, known as COVID-19, is bound to have many consequences for consumers, but for retailers, this is uncharted territory,” while adding that “Our findings suggest that most are cautious and taking some action, although it doesn’t appear that panic mode has set in,”

The survey still adds that “Given the 24-hour news cycle, retailers certainly could have moved into panic mode since they’ve taken this survey, It will be interesting to see how this evolves in the weeks to come.” which means that they see a potential of panic creeping into panic mode due to this outbreak.

Amazon tells all its employees to work from home if possible

Amazon employees
Amazon employees

Amazon, one of the biggest e-commerce company in the world, currently employees close to 800,000 people across the world. Now, this means that the effect of any pandemic has to be felt by them since they are spread across the world.

For this reason, Amazon has now released guidance which states that its employees should work from home through the end of March if possible. The company has used the optional clause because of the fact that it is a delivery company apart from e-commerce company so it requires employees to be on the road as well.

As per a statement from Amazon, its spokesperson says that “We continue to work closely with public and private medical experts to ensure we are taking the right precautions as the situation continues to evolve,”. “As a result, we are now recommending that all of our employees globally who are able to work from home do so through the end of March.”

This is in addition to an earlier statement from Amazon as they promised to “provide two weeks of extra paid time off for full and part-time employees who are diagnosed with COVID-19 or placed into quarantine”.

Apart from that, Amazon will also give unlimited unpaid time off for all hourly employees through the end of March. Also, Amazon “will continue to pay all hourly employees, including food service, janitorial and security staff, who support its offices around the world” as per the statement.

While Amazon is not the first company to tell its employees to work from home or give them paid leave, it is one of the biggest to do so. Earlier, Shopify also did the same with its employees while even giving them an additional $1000 for work-from-home setups. This is after a call from WHO to slow down the spread of COVID-19

Shopify will give $1000 to its employees for their work-from-home setups

Shopify
Shopify

It is seen that the Coronavirus outbreak is now affecting companies in the US too. This includes one of the up-and-coming e-commerce platforms out there which is Shopify. Now, it is known that these companies have an in-house team which comes to the office and works from their desks every day. However, this is not possible due to COVID-19 since human interaction should be avoided as much as possible. Therefore, companies are now starting to tell their employees to work-from-home. But it is not a given that each and every employee will have a home office from where they can work.

Therefore, Shopify has shown quite a lot of understanding in the fact that they will give $1000 to each of their employees so they can get the items needed for their work-from-home office. This is also a reminder of the company’s understanding that this break will not be a brief one and it might take a month or even more than that. So it is essential that their employees have an office-like set up at their home to work from.

Now, these products for the office setup might include a new PC or Laptop, an office chair and desk or even something else that is needed by them. An insider at Shopify mentioned that they are allowed to take home any office equipment, including monitors so that they can work from home better. However, this does not mean that they will not get $1000 because each and every employee has been given the allowance regardless of their needs.

Shopify’s employees, who are more than 5000 in 11 different countries, have all been told to work from home starting March 16. Shopify says that they have taken this decision to “play a part in reducing the spread of the virus.”

Target, Walmart and others limit purchases amid panic buying

Target puts a limit on purchases
Target puts a limit on purchases

Due to the fact that COVID-19 has now turned into a pandemic and also the fact that there is a growing sense of panic in the people, there is panic buying going on out there in the markets all over the world. Since the outbreak has spread to the US and there have been deaths due to this virus, people are now starting to get serious about it. For this reason, they are stocking up items which are needed for daily use and also some medical supplies such as medicines and hand sanitizers.

However, this also means that people who are really in need of these products will not get them since they have been stocked by others who happen to get ahead of them and buy things. For this reason, the US stores have taken the steps which China took from months ago. This is the decision to limit purchases of hand sanitizers and face masks as well as other items per person. This will make sure that there is still items left for everyone to buy and no one faces a shortage as well as not get dupped by black marketers taking advantage of the situation.

Target, Walmart, Kroger and Publix are restricting the purchase of items that are marked as “high demand” or “increased demand.” As per Publix’s statement, they have imposed a limit of “two of each of the sanitizers, along with masks, rubbing alcohol, bleach, facial tissue, and cups, plates and utensils”.

Walmart gave a statement saying that they have told sales managers to “manage their inventory, including the discretion to limit sales quantities on items that are in unusually high demand.” However, experts believe that this rationing has come much too late since this could have stopped the price gouging that took place till now.

Amazon reportedly discussed showing ‘green’ message to its customers

Amazon Prime Now delivery service
Amazon Prime Now delivery service

At a time when everyone is talking about how to conserve the environment and reduce greenhouse gas emissions which are affecting our environment, one of the main culprit is seen to be the e-commerce sector. This is because the likes of Amazon and other major e-commerce platforms over the world are flying planes, sending their parcels by road and other means of transport which are all increasing the risks of climate change and global warming.

Right now, we know that Amazon is pledging to do something about the effects on climate due to its delivery and says that they are wanting to become carbon-neutral meaning that they will reduce emissions on areas where it is not necessary. However, such a plan was discussed a few years back as per a new report.

According to people working on Amazon’s Prime Now delivery service which guarantees delivery in under an hour, at least one employee suggested showing customers a “green” message. This green message would tell customers that they can get their package delivered slower so as to reduce the effects on climate.

Because it was known internally that Prime Now service will have to deliver parcels in one-hour and that meant they would have to run empty trucks with a single or two parcels most of the time. However, this plan was scrapped due to the fear inside that people would not click on the “buy now” button if such a message was shown.

Another person, familiar with the matters, said that “It was all efficiency and bottom-line focused,”. “If you don’t have top-down goals around sustainability, there are always going to be tradeoffs.” Amazon’s climate commitments have come only after their employees, shareholders and activists protested against the company and created pressure for them to act regarding this matter.