As far as the e-commerce industry and COVID-19 pandemic is concerned, we are seeing a very close relationship between them. The fact is that due to the fear of Coronavirus and justifiably so, people are ordered to stay at their homes.
But it is also true that no one can or wants to survive without food and the most basic of facilities and for this reason, they are going the route of ordering from e-commerce in the countries where e-commerce operations are still going on. Therefore, we have an unprecedented demand in e-commerce right now and most of the major e-commerce players are suffering from it including Amazon.
Talking about sufferings, a new report now reveals that some of the lower-level workers of e-commerce are also treated badly due to the surge in online orders. As per the report, delivery drivers are the frontline workers who need to deliver the orders and they are also the ones that get in contact with people the most outside of delivery boys. Thus, delivery drivers are having to keep their precautions while still doing their job and they are not happy.
However, the anger of delivery drivers increased when an incident came to light in South Korea’s Coupang district late last month. A delivery driver who was supposed to be out to deliver products was found dead between the fourth and fifth floor of an apartment building and no one knows what happened to him. The autopsy report reveals that he had heart disease but delivery workers in the country are now demanding a change in the system.
One delivery driver claims that “I think he died from overwork and the pressure to deliver packages quickly,”. He adds that “I think poor working conditions led to this … I always knew something like this would happen.”