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Amazon Prime customers angry about delayed orders despite paying for expedited delivery

One thing we know for sure is that Amazon’s Prime delivery service is the best in class when it comes to the time taken for delivery of products as well as the other services that are provided in the package. However, we know that it is the time of a pandemic meaning that every service around the world is either shut or it is disrupted and this means that we will have to wait for our orders to come or we cannot even order anything.

As far as Amazon and its Prime service is concerned, we know that the customers who have enrolled in this service are ordering online and they are saying that their orders are still getting delayed. Now, it is was okay for the first few weeks during the virus outbreak but the customers have now started to complain about this. They are angry about the fact that they are either paying for expedited delivery or their Prime accounts are running but their orders are getting delayed even though they are paying a premium for the same.

One Amazon Prime customer reveals his anger saying that “Why am I paying for benefits I’m not receiving?”. “They’re not fulfilling what they’re supposed to be doing.” Now, one solution to this problem would have been that Amazon would have freezer accounts of its Prime members so that even though they are not getting orders on time, they would not feel cheated since their membership has been stopped and they are not paying anything extra for the orders.

Now, we believe that people talking to Amazon customer service would have some resolution to this problem since they offer gift cards or freezing accounts. One customer also says that “They keep saying there is nothing we can do” which is the reason why people are getting angrier with Amazon despite paying $119 per year for its services.

Sonali Minocha
Sonali Minocha
Passionate about Innovation and Technology. I love to contribute to high impact projects/ products. I have co-created/contributed to technology solutions touching 100 million ++ humans. I am also fond of e-commerce & PIM solutions. As editor of eCommerceNext, I am bringing news, events, opinions, experts, reviews from the world of e-commerce and PIM Besides technology and innovation, I am usually involved in setting up and running complex operations and human capital systems. I have been grateful to be acknowledged by getting “Great Places to Work – Top 100”, “Great Places to Work – Top 50”, “Great Place to Work – Top 5” awards for my company. I am a people and relationship person and bring in a balance of empathy and realistic solutions. I thrive on building processes and building control systems. I led the team that achieved CMMI Level 3. I have managed large teams and in-turn managed projects worth 15-20 Million (Annually) Want me to cover an interesting story around eCommerce or PIM? Reach me on

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