We have been mentioning quite a lot about how Amazon is innovating in the retail industry even though its main business is e-commerce at the moment. This is because many still believe that the future of e-commerce is retail only.
In saying that, people give the argument that people who buy online will find it convenient to then pick up the items from their nearest stores for quick delivery. Having said that, there is a lot of talk about retail innovation also needs to be done as the current form of retail industry might not be its future.
Amazon has already innovated a lot for the retail sector and one of its biggest innovations is the Amazon Go cashier-less store. In these stores, you don’t have to pay anything since there is no cashier at the time of checkout.
All you have to do is pick up the items you want to buy and just walk out of the store. Behind the scenes, the Amazon Go store cameras will detect what you have picked up and you will be charged directly in the Amazon wallet.
People say that this is the most convenient way of shopping in retail stores since they no longer have to stand in a queue and wait for their turn to pay for the items they have purchased.
Now, Amazon has opened its first cashier-less store for groceries. From this grocery store, which is based in Seattle, people can buy fresh produce, meat, seafood, bakery items, household essentials, dairy, easy-to-make dinner options, beer, wine and spirits, and more.
These stores also have the advantage of freeing the staff at the stores for restocking as fast as they can so that no one waits for the items to be restocked. This way, the customer service at these stores is improved to a whole new level.