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11 Tips for Making Every Word Count in E-commerce Descriptions

How do you cope in this dynamic world of e-commerce? What is your response to the fierce competition? What is your strategy for attracting and keeping customers? If you know that 76% of customers focus on descriptions in seeking the product, what would you do? Make every single word count.

The product description is your shop assistant. In the absence of physical interaction, product descriptions act as a means of connection between the product and the customer. It helps answer the fundamental question: Why should I buy this? If you know that you have 10 seconds for customer attention to answer this question, the choice of words becomes important momentum.

Nowadays, product descriptions go beyond providing essential information about a product’s features, specifications, and benefits. Every word you choose has the potential to sway a customer’s decision, trigger emotions, and drive conversions. This is why you need to choose wisely. 

Here are insights into how to craft compelling narratives that captivate customers, establish trust, and ultimately boost sales.

Wordcraft tips 

The psychology of word choice is a fascinating aspect of communication that dives into how the selection of specific words can influence perceptions, emotions, and behaviors. In various contexts, from marketing and advertising to everyday conversations, the choice of words can have a deep impact on how messages are received and interpreted. 

They serve multiple roles:

  • Inform/educate
  • Establish connection
  • Communicate value proposition
  • Enhance user experience
  • Overcome online shopping limitations 
  • Drive conversions
  • Support SEO 
  • Assist shopping comparison 
  • Build trust and credibility
  • Encourage social sharing

Having access to tools such as words, you have the ability to persuade, influence, and create desire. To craft a good product description, research your target audience and product information examples. This will create a good foundation for setting the course on the way from your product to its customers. 

1. Unique selling points (USPs)

Among a sea of options, make your product a star. Highlight its USPs early on in the description. Whether it’s cutting-edge technology, sustainable materials, or an innovative design, clearly articulate what sets your product apart from the competition.


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2. Benefits over features

While features provide information, benefits explain how the product addresses the customer’s needs or solves their problems. Potential customers want to know how your product can improve their lives. Highlight how the product solves problems, simplifies tasks, or brings joy, illustrating its practical value. 

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3. Descriptive adjectives

Specific adjectives add to the visual experience for customers. Use the words in a way that customers can create a more vivid mental picture. Immerse potential buyers in a sensory journey. Describe how the product feels, looks, and functions, enabling them to visualize its place in their lives. 

Our Serenity Spa Candle:

Flickering flame creates a calming ambiance

Aromatic lavender scent transports you to relaxation

Elegant frosted glass design complements any decor


Instead of “soft fabric,” consider “plush, velvety fabric that caresses your skin.” 

4. Storytelling art

Narratives engage customers on a deeper level. Sharing stories about the product’s development, inspirations, or real-world applications humanizes the product and makes it relatable.


Each brushstroke on our Canvas of Dreams is a testament to the artist’s vision, transforming blank space into a window to the creator’s soul. This piece captures the essence of a serene coastal dawn.

5. Transparency

Choose words that demonstrate honesty. This builds trust and enhances customer satisfaction. Accurate and clear descriptions build trust, reducing the chances of returns or disappointed customers. 


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6. Conciseness

In an age of rapid consumption, keep sentences concise and to the point. The study has shown that 53% of customers give up shopping if they can’t find an answer to a quick question. A clear description ensures that crucial information is not lost in verbosity. 


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7. Bullet points

Organize key features, benefits, or specifications using bullet points. This formatting style enhances readability, allowing customers to quickly absorb essential details.


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  • High-speed motor for smooth blending
  • Easy-to-clean stainless steel blades
  • 5 preset modes for effortless operation
  • BPA-free, durable construction for long-lasting use

8. Simple language

Using industry-specific terms or overly complex terms can reject customers who might not be familiar with those terms. Keep the language understandable to a wide audience with simplicity and clarity.


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9. Social proof

Build trust by incorporating customer reviews, ratings, and testimonials. Authentic social proof validates and adds credibility to your product’s quality and convinces hesitant customers of its value. Positive experiences shared by others can significantly influence purchase decisions.

Customer reviews/Testimonials:

“I absolutely love this product! It’s changed my morning routine for the better.” – Sarah D.

“This is the best skincare line I’ve ever used. My skin has never looked better!” – John T.


★★★★★ (5 stars) – “Excellent product! Highly recommend it.”

★★★★☆ (4 stars) – “Great value for the price.”

10. SEO 

Search Engine Optimization (SEO) refers to the strategic integration of keywords in your descriptions to enhance your product’s visibility in search engine results. Boost the discoverability of your product by incorporating relevant keywords in your description. Keywords that align with customer search terms can drive organic traffic to your listing.


Original product description

Our Organic Green Tea is a refreshing and healthy beverage option. Packed with antioxidants and natural flavors, this tea is perfect for relaxation and rejuvenation.

SEO-optimized product description

Indulge in the goodness of our Organic Green Tea, a revitalizing and healthful choice. Brimming with antioxidants and delightful natural flavors, this tea is your ideal companion for unwinding and invigorating moments. Experience the fusion of wellness and taste.

11. Improvements 

Product description requires continuous refinement and adaptation. 

  • Customer feedback

Listen to your customers’ feedback regarding your product descriptions. If customers consistently ask the same questions or express confusion about certain aspects, react. It’s a clear indication that your descriptions might need adjustment.

  • A/B Testing

A/B testing or split testing, can be used for comparing different descriptions to determine which one resonates better with your audience. Test changes in wording, formatting, and structure to identify which versions resonate better with your audience and lead to improved conversions.

  • Use analytics tools

Utilize web analytics tools to track how users interact with your product descriptions. Monitor metrics like time spent on the product page, bounce rates, and conversion rates to understand which descriptions are engaging customers effectively.

  • Incorporate SEO best practices

Regularly update your descriptions to include relevant keywords and phrases that customers might use when searching for your products. This improves your product’s visibility in search engines.

  • Collaborate with copywriters

If necessary, you can call out for an expert/s. Professional copywriters can help you craft descriptions that are more persuasive, engaging, and aligned with your brand’s voice.

  • Stay updated with trends

Stay informed about trends in e-commerce and content marketing. If there are new storytelling techniques, formatting styles, or content strategies that are gaining traction, consider incorporating them into your descriptions.

Let’s review 

In a world of online shopping, product descriptions are the digital salesperson’s pitch. They have the potential to persuade, inform, and captivate customers, playing an integral role in the success of e-commerce businesses. 

Thoughtful crafting of product descriptions isn’t just an option – it’s a strategic necessity. The careful selection of words in e-commerce descriptions can make or break a sale. It’s not just about providing information. It’s about establishing an emotional connection, building trust, and driving customers’ decisions about your product. 

This is possible by understanding the psychology behind word choice, utilizing descriptive language, optimizing for SEO, and adapting to the preferences of mobile shoppers. By implementing these tips, you can turn your product descriptions from mere text to powerful sales tools. 

Remember, in the world of e-commerce, every word matters – so make them count. Engage, inspire, and convert with descriptions that resonate and leave a lasting impact on your customers’ shopping experiences.

Natasa Dragic
Natasa Dragic
Sass content writer. She is experienced in the hospitality industry, primarily cruise ships. Through the customer experience department, she gained insights into IT and Saas. She merged her passion for writing and her new—found area of interest to build a new career for herself.

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