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HomeeCommerce NewsOnline shopping complaints surged during the pandemic: FTC Data reports

Online shopping complaints surged during the pandemic: FTC Data reports

As per reports, the  Federal Trade Commission recorded a number of problems related to online shopping since the beginning of the coronavirus pandemic.

Its latest Consumer Protection Data focuses on showing that in April and May, the FTC received more than 34,000 complaints from consumers related to online shopping with more than 18,000 of those complaints related to items that were ordered but never delivered, a news release stated.

Online shopping complaints to the FTC have been on the rise for a number of years.

Reports of unreceived items in May 2020 alone represent nearly double the increase over the number of reports in December 2019, the peak time of holiday and shopping season, the FTC report observed.

The most common item reported not delivered was facemasks, with other reports including sanitizer, toilet paper, thermometers, and gloves as not received, as the demand had peaked due to coronavirus

One can highlight their grievances and  file an online consumer complaint  or by calling 1-877-FTC-HELP (382-4357)

James Miller
James Miller
I am passionate about technology and writing. I have 10+ years of experience in working with different digital media companies. If you have an interesting story, please feel free to send a mail to

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