Social CRM and Social Customer Service « Ecommerce news, conferences, platform reviews and free RFP

Gladly Software Inc.
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Gladly is the only platform making customer service radically personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JetBlue, JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures. For more information, visit gladly.com.

Address:

San Francisco, CA, United States

Social CRM and Social Customer Service

Website: http://www.gladly.com

OnBrand24
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People – We believe that happy agents equals happy customers. Our people are our product. Our agents and management staff are experienced, educated and mature. They’re capable of replicating the diverse cultures of the brands we so proudly represent. They’re happy, engaged, motivated and adaptable. We’ve developed an employee-centric culture at OnBrand24 resulting in great call center staff stability. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Accountability – We believe in owning our results. OnBrand24’s staff [...]

Address:

Beverly, MA, United States

Social CRM and Social Customer Service

Website: http://www.onbrand24.com

QContact
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QContact was built with one simple mission – to improve businesses communication with their customers. We provide the tools your business needs to communicate efficiently and effortless across calls, texts, emails, webchat, social media and more. With users around the world and handling hundreds of thousands of interactions every day QContact is the wise choice.

Address:

Doral, FL, United States

Social CRM and Social Customer Service

Website: https://qcontact.com

ALCMEON
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Social customer service, social media marketing, and social selling finally all in one solution! Alcméon is the frontline solution for leading brands’ engagement on social media. Great service starts with frontline employees. We dedicate our technological “French flair” to their success. We help you reduce the cost of customer care and increase performance of your frontline employees whilst improving your customer satisfaction and brand equity. Created in 2011, Alcméon has established itself as the frontline platform leader in Social CRM working with international brands as Orange, Voyages-SNCF, AXA and many more !! In search of an innovative and proven platform for all your [...]

Address:

France

Social CRM and Social Customer Service

Website: http://www.alcmeon.com

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